Customer Support Rep

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

INTRODUCTION:  

Glofox is on a mission to turn fitness visions into seamless reality. Our ever-growing client base spans over 80 countries with an internal team of 200+ dedicated to powering the fitness industry we operate within.  

Recently acquired by ABC Fitness Solutions (abcfitness.com), a leading provider of software for the fitness industry. Glofox and ABC combined are even better positioned to boost performance and create a total fitness experience for members of clubs of all sizes whether a multi-location chain, franchise or an independent gym. 

Our values: Best Life, One Team and Growth Mindset encourage us to come together as a team to achieve great work, live our best life at work and see challenges as opportunities. 

As a Customer Support Specialist at Glofox, you will be accountable for supporting our diverse customer base predominantly by email, live chat and phone using our support tool Zendesk. You will be responsible for owning customer support issues all the way from initial contact right through until resolution, 24/7, including weekends.

The successful candidate will be an ambitious, customer focused person, who is looking to kickstart a successful career in customer service by operating at a global level.

WHAT YOU’LL DO:    

• Provide excellent, easy-to-understand support via our various support channels
• Identify potential technical issues and report same to our product team
• Communicate resolution of issues clearly and effectively to clients
• Contribute to our knowledge base and take your own initiative in respect of articles and saved replies
• Build positive working relationships with our diverse customer base
• Identify and take ownership of problems or issues within a customer and work with the customer to mitigate or resolve them
• Demonstrate product capability and functionality
• Work with our customers and our product management team to identify new features that will make our product more valuable to our customers
• Maintain customer and update details in our CRM
   

WHAT YOU’LL NEED:

• 1 years’ experience in a fast paced customer facing role (this doesn't necessarily need to be in a similar company, some of our most successful team members have transitioned from a hospitality / retail background!)
• Bilingual – fluent in English and Spanish
• Excellent customer relationship skills
• Strong levels of empathy and …