Customer Support Officer

Job Description

Job Title: Customer Support Officer, ASC Support – Business Aviation

Working Pattern: Fulltime

Working location: Savannah, GA

As the Customer Support Officer, you will be responsible for providing technical, logistical and commercial assistance to Rolls-Royce customers and Authorized Service Centre (ASC) personnel through on-site support, guidance and training as it relates to customer support and the Authorized Service Centre agreements. This position is primarily responsible for interfacing with Gulfstream and operator customers at Gulfstream’s service centres in Savannah, GA and Brunswick, GA; and supporting activities in Gulfstream North American service centre network.

Why Rolls-Royce?

Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount.

We are proud to be a force for progress, powering, protecting and connecting people everywhere.

We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey.

Rolls-Royce has been recognized as the top employer in the Engineering & Manufacturing category on the prestigious Forbes Top Employers for Engineers list for 2025. This ranking highlights our commitment to innovation, employee development, and fostering a collaborative environment where engineers can thrive.

Be part of a team that sets the industry standard and drives groundbreaking solutions.

At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities

where you can grow your career and make a difference.

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

What you will be doing

With this attractive opportunity you will get a chance to:

• Resolving operational customer issues with the ASC and providing day to day Operational Service Desk (OSD) / Campaign and On-Wing Maintenance support covering technical & logistic aspects for ASC-based activity
• Ensuring clear communication between OSD, ASC and end customer and ensuring complete and accurate engine/ component information & data transfer
• Supporting customer Entry In Service activities for new and pre-owned aircraft delivered through the GAC network, including driving resolution of customer specific technical or commercial issues
• Reviewing and approving standard Work Orders such as standard Line Maintenance activities according to RR warranty and CorporateCare service level agreements with customers
• Assisting users of the ASC Application and provide training as appropriate
• Conducting regular review of Service Center Capabilities (IPs, tooling availability)

Basic Requirements:

• Associate degree with 4+ years of external corporate aircraft, airframer or customer focused environment experience, OR
• Bachelor’s degree with 2+ years of external corporate aircraft, airframer or customer focused environment experience, OR
• Master’s degree, OR
• JD/PhD, OR
• 6+ years of external corporate aircraft, airframer or customer focused environment experience in lieu of a degree
• In order to be eligible for consideration, you must be a U.S. Citizen or U.S. Permanent Resident

Preferred Requirements:

• Have significant external corporate aircraft, airframer, vendor or customer experience
• Have significant experience interfacing with Technical Services, Customer Support or Program Management
• Commercial know-how, e.g., ability to read, interpret and apply contractual terms
• Ability to work across functional boundaries

What we offer

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts.

Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location.  It’s a locally managed and flexed informal discretionary arrangement.  As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week.

For fully remote roles, employees can live in any state except Idaho, Nebraska, Nevada, Vermont, and Wyoming.

Relocation assistance is available for this position.

Closing date:  May 01, 2025

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Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.