Customer Support Associate

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission.

Job Description

We’re looking for Customer Support Associates to join our Customer Support team at Wise! You'll support our English-speaking customers, in a call center-like environment, from our Tampa office! We are seeking candidates that are comfortable with a high volume of phone calls and demonstrate adaptability to changes in a  fast-paced environment. The ideal candidate should be flexible and able to embrace new challenges.

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first platform to offer true multi-currency banking and we’re on a mission: to make money without borders the new normal. We’ve got 13 million customers across the globe and we’re growing fast.
You’ll receive a competitive package including a starting salary of $21.50 per hour + Restricted Stock Units (RSUs) in a profitable company + best in class benefits! (more info below )

The projected start date for this role is June 10th. This is a hybrid position located in Tampa and NOT fully remote. During the probationary period, you will be expected to be in office every day. Once the probationary period has ended, the expectation is that you are in office at least 3 days a week.

Your mission is to help customers have an excellent experience using Wise. In Customer Support, we focus the majority of our time providing world-class customer support for our English-speaking customers via phones, chats, and emails. At Wise, our customer support teams understand that making a customer happy and resolving their issue is crucially important to a business' success and you make that your goal for every contact. You’ll support that mission by:

• Problem solving: Investigating issues with payments, account set-up and login, and providing general support to our customers. 

• Communicating: We communicate with the majority of our customer via phone, this allows us to resolve their issue …