Customer Support Agent - Moodle - Remote US

Moodle with us!

We're the world's most popular learning platform and we’re on a mission to empower educators to improve our world.

Find out about your new workplace...

Moodle is the world’s most trusted online learning solution. The engine of our ecosystem is Moodle LMS, the secure and customizable open source learning management platform used by over 250 million learners worldwide. Developed in conjunction with our community, Moodle LMS is complemented by an ecosystem of products including Moodle Workplace and a network of partners and services providing hosting, customizations and support. We also teach and support educators to create effective online learning experiences and share open education resources. Collectively, we empower educators to improve our world.

Moodle's Global Services Delivery team provides services in learning design, implementation support, training, hosting, custom development, and support for Moodle LMS, Moodle Workplace, as well as other Moodle products.

We’ve built a passionate team of hard-working and driven people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)

Find out more about us on our website.

What your new job can look like…

With the pace of Moodle, no two days will ever be the same! But most days will involve a mix of:

• Assisting Moodle's US customers with product questions and account management
• Maintaining and improving support processes and documentation used by team members and users
• Working closely with other Moodle team members (Learning Design, Sales, Technology and Development)
• Assisting other Moodle product and service teams with tier 1 support and eventually tier 2 as part of your development
• Engaging in some project work to help improve Moodle´s support processes, systems and documentation

Requirements

We'd love to meet you…

Especially if you can talk to us about your:

• Experience in a ticket-based Customer Support role
• Experience with software ticketing and CRM tools
• Experience writing and maintaining internal process documentation
• Experience writing and maintaining customer-facing process documentation
• Experience in and ability to work with multidisciplinary teammates
• Flexibility to occasionally work within diverse timezones

You’ll sweep us off our feet if you have:

• Experience with Moodle or Learning …