Customer Success - Remote, US

About Scratchpad

At Scratchpad, our mission is to unlock the highest levels of performance for sales teams. We’ve pioneered the first workspace for revenue teams by taking the most tedious parts of daily work and turning them into efficient, delightful experiences that positively impact salespeople's professional and personal lives. Don’t take our word for it - read what our customers and top-tier investors are raving about.

About the role

We’re looking for someone to lead Customer Success at Scratchpad. This means creating a customer journey and developing a scaled success program that drives continued adoption and satisfaction throughout. You can expect a combination of digital/scaled and high-touch customer success. This role reports to the CEO and will work closely with product, marketing, and sales.

About You

• 5+ years experience in a B2B/SaaS customer facing role in, ideally with product-led motion.

• Independent problem-solver: comfortable with complexity and ambiguity; able to dive into the operational details and also engage meaningfully on the overall strategy,

• Team focused and motivated to work collaboratively in a fast-paced, ever-changing environment.

• Ability to context switch quickly and effectively, managing multiple projects and accounts at different stages in the customer journey. Great project management skills.

• Ability to tell a compelling narrative to executives that communicates value. Just as comfortable communicating with customers 1:1 in an email as you are 1:100 on a live webinar.

• Data driven - use data to inform decision making.

• Positive attitude, empathy, and high energy.

• Passionate about delivering the highest level of service.

• Naturally curious, flexible, and a sense of humor never hurts!

Our team will be counting on you to:

• Develop customer-journeys across multiple personas that map to creating value and delightful experiences …