Customer Success Manager - USA - Georgia - Atlanta - Remote

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

A Customer Success Manager (CSM) is a self-starter who demonstrates an owner’s attitude towards our clients. The CSM partners with clients to identify and meet business objectives, ensures clients receive maximum value from our solutions, and provides proactive support with the goal of promoting overall customer satisfaction, product adoption, retention, and revenue expansion. This role will be working with a large communication service providers.  The book of business is over $21 million  in revenue and consists of high-touch, strategic accounts.

What you’ll do 

•  Facilitate Post-Sales Implementation program management by establishing implementation and deployment success criteria and helping customers develop a plan to achieve objectives and maximum solution value expectations

• Assess customer health by driving adoption, monitoring solution usage, resolution of reported issues and being the voice of the customer for future product roadmaps

• Act as the connecting thread for internal teams with the customer across the customer journey, ensuring needs are met and pain points are eliminated, leading to account retention and renewals

• Provide business insights through regular interaction and deep knowledge of the customer and Equifax business, while also educating clients on the business value of the solutions, the relationship and application of industry best practices

• Ability to travel occasionally (up to 25% of the time)

What experience you need 

• Minimum 5 years experience in Customer Success Manager role or similar

• Proven success in relationship building type role, able to maintain relationships, negotiate and consult 

• Proven track record in meeting sales objectives …