Customer Success Manager - Threat Intelligence (m/f/x) - Remote anywhere in Spain

Company Description

Founded in 2020, QuoIntelligence is Europe's fastest growing startup in the field of Cyber Threat Intelligence. Headquartered in Germany, and incorporated in Italy and Spain, we provide companies and institutions with game-changing expertise in the fight against cybercrime. 

Our Customer Success Team builds strong relationships with our clients and aligns our offerings with their business objectives. Staying updated on industry trends, they provide timely briefings to mitigate risks. By empowering clients with the knowledge needed to navigate their threat landscape, the team ensures that clients can effectively leverage the intelligence provided by our platform Mercury to safeguard their operations. They also drive product enhancements, acting as the voice of the customer inside our organization.

Job Description

Customer Success Management:

• Onboard new clients and guide them through the implementation process.
• Develop and maintain strong, long-lasting relationships with key stakeholders.
• Understand clients' business objectives and align our solutions to meet their needs.
• Conduct regular check-ins, reviews, and strategic planning sessions with clients.
• Monitor client usage and engagement to ensure they are getting the most out of our solutions.
• Provide training and resources to clients to enhance their product knowledge and usage.
• Address and resolve client issues and concerns promptly and effectively.
• Collaborate with the sales team to identify upsell and cross-sell opportunities.
• Assist in the development of customer success materials, including case studies, white papers, and FAQs.

Threat Intelligence Briefing:

• Monitor industry trends and potential threats that could impact our clients' businesses.
• Provide timely and relevant threat briefings to clients, helping them mitigate risks.
• Develop and communicate strategies to address potential threats and challenges.
• Work with internal teams to ensure our products are equipped to handle emerging threats.
• Stay informed about the informed about the latest Governance landscape, like industry standards, regulations.

Collaboration and Reporting:

• Act as the voice of the customer within the organization, providing feedback to the product, operation and engineering teams.
• Support in developing and delivering reports on customer success metrics to the management.
• Participate in regular team meetings and contribute to the overall strategy and growth of the company.

Qualifications

• Bachelors degree in political science, cybercrime, computer science, cryptography, mathematics or a related field. Alternatively, 4 additional years of professional experience in a similar role.
• Good understanding of Threat Intelligence.
• 3 years of professional experience in Customer Success or Threat Intelligence.
• Excellent skills for developing and presenting technical information and presentations to non-technical audiences …