Customer Success Manager

Bloomreach is the world’s #1 Commerce Experience Cloud, empowering brands to deliver customer journeys so personalized, they feel like magic. It offers a suite of products that drive true personalization and digital commerce growth, including:

• Discovery, offering AI-driven search and merchandising
• Content, offering a headless CMS
• Engagement, offering a leading CDP and marketing automation solutions

Together, these solutions combine the power of unified customer and product data with the speed and scale of AI optimization, enabling revenue-driving digital commerce experiences that convert on any channel and every journey. Bloomreach serves over 850 global brands including Albertsons, Bosch, Puma, FC Bayern München, and Marks & Spencer. Bloomreach recently raised $175 million in a Series F funding round, bringing its total valuation to $2.2 billion. The investment was led by Goldman Sachs Asset Management with participation from Bain Capital Ventures and Sixth Street Growth. For more information, visit Bloomreach.com.

Currently expanding our Customer Success team and we’re looking for a new colleague as Customer Success Manager (CSM) operating from Central Europe.

Could you be one of them?

• Help top e-commerce businesses boost their performance
• Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm
• Accelerate your career in fast growing SaaS company

Your starting salary will be from 2000 € gross per month (applicable for Slovakia), along with restricted stock units and other benefits. Working in one of our Central European offices (Bratislava / Brno) or from home on a full-time basis, you’ll become a core part of the Client Services Team. 

As a Customer Success Manager you will be part of experienced team and together you will:

• Build long-term relationship with your clients
• Act as a trusted advisor & industry expert able to challenge the status quo
• On the client side, the CSM’s main role is to ensure that our platform delivers value to the client at every moment of the cooperation.
• You and our team will educate the client about the best ways forward in their industry and ensure that Engagement is fully aligned with their client’s goals & strategy.

What we expect of the candidate:

• Ideally 2+ years in online retail /e-commerce analytics, marketing, media agency or similar. Ideally as an Account/ Planning / Strategic manager / CSM or other similar role. Advantage is also experience from SaaS companies, not mandatory. 
• Ability to understand and actively use analytical concepts to help customers develop strategies for marketing automation. 
• Basic familiarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
• Growth mindset and strong will to learn new things. Independence in day to day work and challenges. Being generalist is advantage.
• Knowledge of e-commerce, marketing and the current trends in the industry.
• Working proficiency in English, huge bonus is French or Spanish language

Don’t worry if you’re not sure you tick every box!

We’re looking for someone eager to learn and grow, not someone who knows everything already. You’ll join a supportive team of experienced professionals who are ready to guide and help you succeed. If you bring a positive attitude, curiosity, and a willingness to learn, we’ll help you build the skills you need to thrive in this role.

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More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 
• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 
• We believe in flexible working hours to accommodate your working style.
• We work remote-first with several Bloomreach Hubs available across three continents.
• We organize company events to experience the global spirit of the company and get excited about what's ahead.
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
• The Bloomreach Glassdoor page elaborates on our stellar 4.6/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
• Subscription to Calm - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
• We facilitate sports, yoga, and meditation opportunities for each other.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.

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