Customer Success Manager

POSITION OVERVIEW

dormakaba is seeking a Customer Success Manager (CSM) to support our client in the lodging/casino industry (remote). The CSM is responsible for the success and utilization of dormakaba products across a group of partnership & enterprise customers, ensuring coordination, integration, and consistency over the lifecycle of the customers.   

*Preferred location will be in either the Pacific or Mountain time zone*

HOURLY HIRING RANGE: Base Salary $80,000 - $100,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

WHAT YOU WILL DO

• Serve as liaison, trusted partner, and advisor for customers throughout the lifecycle of their product
• Drive alignment between account set and dormakaba product offerings through regular touchpoints, such as Business Reviews and Success Plans with key stakeholders.
• Promote solution adoption, fostering a conducive environment for renewal and growth within the customer base.
• Conduct customer reviews, events, and webinars, reviewing customer interests and promoting customer roadmap features..
• Build and maintain internal and external client relationships at operational and strategic levels, to understand and address customer needs.

WHAT WE REQUIRE

• 5+ years of experience working in a customer-facing role, such as Professional Services, Sales, or Customer Success Management.
• Demonstrated leadership qualities, communication, and interpersonal skills.
• Experience working in an agile environment

WHAT WE PREFER

• Bachelor’s degree in business administration, communication, or related field.
• Experience in customer success processes and methodologies.
• Experience working in the lodging/casino industry experience

WHAT WE OFFER

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options.  No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One.
• Supporting your career development with our Tuition Reimbursement Program.
• Robust culture supporting internal advancement with our Learn and Grow Program.  
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba.
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

WHY JOIN DORMAKABA?

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, and hotels, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important.  We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue Growing the Business, Growing Together, and Growing Ourselves. Build your career with us!

Learn why our employees enjoy working for dormakaba: dormakaba Testimonials

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