Customer Success Manager

About the role

We are seeking an experienced B2b SaaS Customer Success Manager (CSM) who is passionate about delivering exceptional customer experiences that result in value delivery. The CSM plays a critical role in ensuring our customers achieve their desired outcomes using BetterComp. You will focus on driving business value from onboarding through renewal and beyond. If you have been working as a Compensation Analyst and are looking for a change in career that keeps you connected to the profession but focused on technology, we’d love to talk to you!

What you bring:

• 5+ years of experience in a Customer Success Manager role for a B2b SaaS company in the HR industry (big plus if in compensation specifically), or 3+ years of direct experience in a Compensation Analyst role.
• Tech-savvy skills to be able to align BetterComp product functionality with customer requirements.
• Exceptional listening skills that help you better understand customer concerns and needs regarding use of BetterComp, and the ability to collaborate on troubleshooting issues as needed.
• Ability to analyze information and translate insights into actionable recommendations.
• A problem-solving mindset combined with self-motivation, proactivity, and excellent organization skills.
• Excellent communication skills (verbal and written), with the ability to successfully navigate potentially tough interactions.
• Exceptional ability to nurture positive business relationships.
• Integrity and ability to show the highest level of confidentiality when working with sensitive data.
• Proven success in a collaborative, team-oriented environment.

What you’ll do:

• Manage a book of customers with a focus on driving business value from onboarding through renewal.
• Communicate with all levels within a customer’s organization to develop trusted relationships with executive sponsors, primary contacts, and end-users.
• Promote customer delight and loyalty by developing an understanding of their key HR / Compensation objectives and helping them achieve those objectives using BetterComp.
• Ensure customers are aware of product updates and new features.
• Guide customers in their use of BetterComp to facilitate execution of cyclical compensation business processes.
• Participate in the initial product implementation as part of the BetterComp implementation team (you’ll be co-pilot during the implementation phase).
• Create a seamless experience for customers as they navigate early onboarding and ongoing product adoption.
• Function as a communications liaison between customers and internal teams post implementation.
• Proactively monitor and manage customer health, risk, opportunities, and renewals.
• Identify process improvement opportunities, draft solutions, and advocate for change.
• Contribute to helping build our Customer Success function and processes.
• Other projects as needed.

Why you’ll love it:

BetterComp is transforming the way companies approach compensation, delivering modern, data-driven solutions that help organizations streamline pay practices, ensure fairness, and stay competitive. With a growing roster of enterprise clients, including many of the world’s largest companies, we’re redefining how compensation teams work.

As a fast-moving startup, we thrive on building what doesn’t yet exist—solving complex problems with creativity, agility, and a bias for action. At BetterComp, you’ll be part of a forward-thinking team that values bold ideas, empowers you to take ownership, and provides the support needed to grow your career.

Our success is driven by exceptional people. We hire top talent and give them the autonomy and space to do their best work. Here, you’ll collaborate with some of the most innovative and driven minds in the industry, tackling compensation’s toughest challenges and shaping the future of HRTech.

What we offer:

• Our fully remote position, based in the U.S., offers you the freedom to work from the comfort of your home, giving you the flexibility you've always wanted.
• Competitive compensation package that includes:
• • Base salary range for this position: $77,350 - $104,650 (annually based on experience and location)
  • Equity
• Flexible PTO, generous company holidays
• Comprehensive health, dental, and vision insurance
• 401(k) with company match