Customer Success Manager

TheGuarantors is a cutting edge fintech company setting the standard in rent coverage with unrivaled insurance products. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their dreams and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our expertise in real estate and using AI-based technology to help operators qualify renters faster while mitigating the risk of rental income loss. With $4B+ in rent and deposits guaranteed, we work with 9 of the country’s top 10 operators and have been named one of Inc. 5000’s fastest-growing companies, one of Forbes’ Best Startup Employers, and one of Deloitte’s Technology Fast 500.

The Opportunity

We’re adding a Customer Success Manager to our team to help us build out and oversee a team of Analysts and Associates.

This is a leadership role that involves taking responsibility for the performance and well-being of a team. You will consolidate feedback from the team and prioritize initiatives to grow the individual’s and team’s overall performance. You will also take charge of the administrative needs of the team including payroll and scheduling, and will ensure that you are well staffed and well equipped to handle any fluctuations in deal volume. You will also provide additional training and career development, all the while ensuring that promising talent is promptly identified.

What You’ll Do

• Report to the Director of Customer Success, serving as the point of contact for the overall performance of the team
• Receive feedback and suggestions from direct reports and work with the Underwriting Operations team to prioritize team initiatives
• Making hiring decisions, scheduling for your team, and process payroll
• Identify and groom promising talent on the team
• Ensure that all members of the team are fully trained and up to date on all company initiatives
• Train a team of trainers to assist with new hire and other ad hoc training
• Administer Performance Improvement Plans when necessary to guide your team to perform up to standard

What You Bring

• Minimum 2 years of experience in a leadership role
• Bachelor’s degree or equivalent experience
• Comfortable with working with different personalities
• Eager to grow your career in the real estate and insurance industry
• A roll up your sleeves mentality with excitement to research and learn what you don’t know
• Empathy, integrity, and a sense of humor!

Benefits

• Opportunities to make an impact within a fast growing company
• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Generous PTO and paid holidays
• Flexible working hours
• 401(k)
• Paid parental leave
• Company sponsored short and long term disability
• Flexible spending accounts (healthcare, dependent care, commuter)
• Competitive salary

Base Salary

The base salary range is between $85,000 - $95,000 annually.

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

Stay in Touch

Does this role not quite match your skills, but you’re still interested in what we're doing? Stay In Touch and apply to our Dream Job to be one of the first to hear about future opportunities!

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.