Customer Success Manager

Meet the future

Akoya is an API-based network backed by major financial institutions that creates a safer and more transparent way for people to safely send their personal financial data to third-party financial apps. If you are inspired and fascinated by innovative technology that solves complex, real-world problems, then join us as we transform how financial data is accessed and shared. Akoya offers a highly collaborative, fast-paced, and fun working environment and our team is comprised of diverse, creative, and driven professionals with expertise in the banking, securities, fintech, and data aggregation industries. We are an equal opportunity employer. Come join us and be part of this exciting journey – check out www.akoya.com for more information!

The Role:

As Customer Success Manager for our data access network for consumer permissioned data, you’ll be responsible for growing our ecosystem that enables network participants around the world to use our platform to provide great experiences to their customers. You will work with sales, product, marketing, engineering and design teams on a remote basis.

Job Details:

The Customer Success team at Akoya is the central touchpoint for our customers, orchestrating the post-sales customer lifecycle in partnership with Solutions Architects, Sales, and Support. The team leads the customer relationship, coordinates internally within Akoya, drives product adoption, and guides the customer to take full advantage of our ecosystem. Fundamentally, Customer Success Managers ensure customers derive value from our platform, and ultimately renew and grow their relationship with us.

We are looking for CSMs who have an extreme attention to detail, ability to concisely communicate complex concepts as well as supporting the success of our customers through beautiful product UX and API design. With each successful onboarding, the CSM will position themselves as a go to, trusted resource and first point of assistance for customers. As a CSM, you will have opportunities to drive improvements to the workflow, the customer experience and available tools through iterative learning, feedback and analytics.

Responsibilities Include:

• Overseeing and managing a healthy portfolio of customers through all steps of joining and being an active participant in the Akoya Data Access Network

• Be accountable for driving adoption and increase of revenue through driving adopting and expanding use cases.  

• Analyzing user feedback, user behavior (quantitative and qualitative), competitors, and market trends

• Providing sought after opinions and input …