Customer Success Manager
Remote
Aspire.io is the worldās first word-of-mouth commerce platform that leverages your brandās ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results across paid, owned, and earned channels. Since 2014, Aspireās industry-leading software platform, combined with our award-winning Agency Services team, has served household names such as M&Ms, Keurig, Samsung, HelloFresh, Dyson, and many other high-growth ecommerce companies while paying out $100M to creators around the world.
Weāre growing across the board - and we're looking for a Customer Success Manager to join our distributed remote team! With a strong focus on growth and personal development, Aspire is the perfect place to develop your skills in a fast-paced, forward-thinking environment.Ā
The RoleWe are looking for a dedicated and highly motivated Customer Success Manager to lead our mid market and enterprise-level accounts. In this role, you will work strategically with our customer base to understand their business objectives and help them achieve the best possible results using the Aspire platform for their influencer marketing efforts. You will work directly with our brandsā marketing teams to develop actionable and innovative marketing strategies, and continuously evolve and improve those strategies through ongoing experimentation and iterative testing/learning. This role will require you to leverage your experience and expertise to ensure the ongoing success of our enterprise customer's campaigns.
The ideal candidate will be a strategic thinker, with a background in consumer marketing, brand marketing or advertising, and proven success partnering with distinct stakeholders to develop and execute campaigns. You will also work cooperatively with other departments to improve the client experience, retain existing customers, and gather critical feedback to improve our product. Strong influencing and interpersonal skills, and the ability to develop strong relationships are critical to success in this role.
What you'll be working on:- Cement the relationship with new and existing customers including: account growth, new product adoption, and renewals
- Develop a āconsultantā perspective to client communications, questions, and meetings
- Lead and present at regular client meetings, both in-person and over video conference
- Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
- 3+ years of Customer Success ā¦
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RestrictionsUS Only
Benefits/PerksBook reimbursement Education credits Flexible schedules Health insurance Internet Stipend Monthly internet stipend Paid parental leave Remote work Unlimited PTO Work from home stipend
Tasks- Develop marketing strategies
- Identify and manage risks
- Lead client meetings
- Manage customer relationships
Advertising Analytical Brand marketing Consumer marketing Customer Success ECommerce Influencer Marketing Interpersonal Marketing strategies Martech Problem-solving SaaS Strategic Thinking
Experience3 years