Customer Success Manager

Who we are?  
Typeface is on a mission to help everyone express their unique imagination. We believe technology is a creative partner that empowers any company to tell their unique stories faster and easier than ever before. Generative AI platforms represent a major breakthrough to create content at tremendous speed and scale. For enterprises to successfully leverage their potential, they need to include their unique voice and style and ensure responsible AI practices. We unite content velocity with brand personalization and safety, so that every company can achieve its creative potential. We are looking for passionate individuals who want to help build a fast-growing GenAI company from the ground up.  

Why join us? 

• Bleeding edge technology: We explore uncharted territory at the intersection of art and science. We strive to revolutionize content, amplifying human creativity with cutting-edge AI in a safe and responsible way.  
• Best-in-class product: We built the leading enterprise-grade generative AI solution, so any business, from startups to Fortune 500 companies, can 10x personalized content at scale. Typeface combines the best-in-class AI platforms across the board with our own brand-personalized AI model to hyper-personalize content at scale with a responsible AI approach. 
• World-class team: Founded by the former CPO & CTO of Adobe, Abhay Parasnis, and a highly experienced team with a proven track record of building revolutionary, long-lasting AI, SaaS, and media technologists that are completely focused on customer impact.  
• Top-tier Investors: Backed by top-tier venture capital firms: Lightspeed Venture Partners, Salesforce Ventures, GV (Google Ventures), Madrona, Menlo Ventures, and M12 (Microsoft’s Venture Fund). Check out our Series B announcement. 
• Rapid customer traction: Overwhelming demand from Fortune 500 companies and popular digital-native brands from every industry. 
• Awards & recognition: Honored to be a winner of 10+ industry awards for our unique approach to enterprise GenAI, including Fast Company’s “Top 5 Next Big Things in Tech” and Adweek’s AI Company of the Year. 
   

About the Role: 

As a Customer Success Manager, you will grow our business by guiding our largest enterprise accounts to achieve valuable business outcomes. You will be responsible for creating an exceptional customer experience and ensuring that customers achieve valuable business outcomes such as production quality content development as well as operational efficiency from streamlined workflows.

Key Responsibilities: 

• Maintain deep customer expertise, be their change management partner, and become an extension of their marketing teams
• Manage a diverse set of customer stakeholders and orchestrate the project management for key deliverables to accelerate time to value. 
• Deploy Typeface across the enterprise with an implementation and roll out plan that maximizes adoption and in turn revenue growth potential
• Own Typeface’s platform adoption KPIs across your customers 
• Build scalable processes for CMSs to identify customer needs and execute playbooks that drive measurable business outcomes
• Motivate, inspire and teach our customers how Typeface can add value to their mission critical initiatives
• Collaborate with Sales on large-scale enterprise renewals in your portfolio
• Collaborate with Product team on how to improve the product to meet customer needs
• Opportunity to work closely with the product team to ensure the product roadmap aligns with critical customer needs
• Serve as customer liaison to product development cycles and innovation
• Become a GenAI expert through demo, enablement sessions and driving project execution with global enterprise customers 

Qualifications: 

• 5+ years experience in SaaS Customer Success with enterprise customers
• Experience in driving client focused transformational change management 
• Experience consulting with a diversity of customer industries and engagement levels 
• Track record of customer onboarding and strategies to drive adoption 
• Ability to manage and interpret customer behavior through metrics and CRM data
• A keen understanding of how large enterprises work and behave
• Create and roll out playbooks to drive platform adoption and transformational workflow change management 
• Demonstrated success in growing long term customer relationships
• The ability to drive clear strategic direction and execution plans for enterprise level customers 
• Ability to switch contexts, from emails to demos to internal meetings and go deep on your understanding of the technical capabilities of our product
• An undying concern and sense of urgency about new, better ways to solve problems
• A willingness to contribute to our customer success and share your expertise with others 
• Flexibility to work across different time zones (customers, teammates)

Base Salary

The OTE compensation range for this role is $170,000-$210,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process.

Benefits

• Medical, dental, and vision insurance coverage for all employees
• Competitive salary and equity compensation
• Flexible PTO
• Parental Leave
• Hybrid schedule with company provided lunch when in office
• Opportunities for professional growth and development
• Work with a fast-growing startup and be a part of an exciting journey

Equality Opportunity Statement

Typeface is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Diversity & Inclusion Statement

At Typeface, we embrace everyone and believe that diversity and inclusion are essential to our success. We are committed to creating a workplace that is welcoming and inclusive for all employees, regardless of their background or identity. We value diversity in all its forms and strive to cultivate a culture where all employees can bring their best selves to work.