FreshRemote.Work

Customer Success Manager

New York

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn Austin, LA and NY, was named a 2024 Deloitte 2024 Technology Fast 500 winner, Leader by The Forrester New Wave™: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation and adapt to individual work styles.

Be a Part of Our Dynamic Team and Transform the Industry Together!

Customer Success Manager

As a Customer Success Manager, you will serve as the primary liaison with a diverse portfolio of high-value customers, helping them set and achieve their influencer marketing goals using CreatorIQ software and services. You’ll build personal relationships with multiple stakeholders, earning their trust and respect through your commitment to their success and will be goaled on your customer retention and health. Customer Success Managers are experts in our product, as well as in Influencer Marketing programs and we pride ourselves by sharing best practices, strategy and measurement to our growing base of world-class brands, agencies, and tech companies.

 What you’ll do:

  • Act as the primary post-onboarding strategic partner for a portfolio of Mid-Market customers.

  • Guide customers through milestone-based success planning—focusing on activation, adoption, and measurable outcomes tied to their business goals.

  • Drive platform adoption by helping customers leverage CreatorIQ’s self-service tools, workflows, and reporting capabilities.

  • Lead business reviews, check-ins, and platform optimization sessions, reinforcing program value and identifying risks or gaps.

  • Share scalable best practices and use-case recommendations drawn from industry and peer benchmarks.

  • Monitor customer health, platform engagement, and satisfaction metrics to inform a proactive engagement strategy.

  • Partner with Implementation and Services teams to ensure customers are properly trained and enabled.

  • Collaborate with Product Support to resolve technical questions, ensuring a consistent customer experience without taking on tactical support responsibilities.

  • Work closely with the Renewal Manager to support the contract renewal process and ensure retention goals are met.

  • Provide input to internal teams (Product, Marketing, Sales) based on customer feedback, feature requests, and recurring themes.

Who you are and what you’ll need for this position:

  • 2+ years of experience in a customer-facing role managing the customer lifecycle within a technology platform, agency, or media/brand environment.

  • Strong communicator with the ability to clearly articulate value to marketers and …

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Job Profile

Regions

North America

Countries

United States

Benefits/Perks

Career growth opportunities Flexible work model Inclusive work environment

Tasks
  • Collaborate with internal teams
  • Drive platform adoption
  • Guide success planning
  • Lead business reviews
  • Manage customer lifecycle
  • Monitor customer health
Skills

Change Management Creatoriq Customer Retention Customer Success Gsuite Influencer Marketing Jira Notion Onboarding Salesforce Slack Zendesk Zoom

Experience

2 years

Timezones

America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9