Customer Success Manager Lead

About the Role:

Grade Level (for internal use):

11

The Team:

The Polk Automotive Solutions Customer Success Team is a dynamic, solutions-oriented team of account management and product enablement professionals. We help our clients achieve their goals through the power of our data, our technology and our expertise to provide scalable, profitable solutions that drive actionable and sustainable results and insights.

The PAS Customer Success Team is that of true sales enablement. We remove barriers to product fulfillment and actively assist Sales in the discovery process to help clients articulate their goals and provide solutions that utilize Polk data. We provide frictionless facilitation to deliver successful, valuable outcomes and results.

We are excited to announce the role of Customer Success Manager Lead. This position will oversee a team dedicated to supporting Automotive OEM/Agency and Retail customers, as well as Platform Partners. Reporting directly to the Head of Customer Success for Polk Automotive Solutions, you will collaborate closely with Sales, Production, and Customer Success Managers to ensure seamless enablement and timely responses to client inquiries.
 

Responsibilities and Impact:

• Leading the Customer Success team in providing exceptional support for all clients whether OEM/Agency, Retail customers, or Platform Partners.
• Developing deep expertise in the products and services offered, consulting with Sales and clients to deliver optimal solutions.
• Gaining comprehensive knowledge of client objectives, needs, and working styles to drive satisfaction and loyalty.
• Collaborating effectively with Polk Sales leaders and Head of Customer Success to maintain strategic account relationships and achieve client goals.
  • Attending relevant strategic meetings, facilitating next steps with CSMs
  • Participating in internal status meetings as necessary
  • Overseeing Salesforce organization and management
• Acting as escalation point with internal resources to resolve client issues, ensuring that emerging themes are communicated to the appropriate internal teams.
• Partnering with Product and Production teams to incorporate client feedback into product enhancement roadmaps and production processes.
• Overseeing report organization and management to track success metrics.
• Establishing and optimizing internal workflows for efficiency.

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $75,000 to $150,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

• 5+ years of experience in customer success management, preferably within the automotive or related industries.
• A proven leader with experience in customer success management, preferably in the automotive or related industries.
• Bachelor’s degree in Marketing, Communications, or a related field; advanced degree preferred.
• Strong knowledge of, and/or interest in, the automotive marketing and digital landscape.
• Excellent written and oral communication skills.
• Detail-oriented with a strong focus on organization and efficiency.
• Exceptional critical thinking and problem-solving abilities.
• An aptitude for quick learning and adaptability in a fast-paced environment.
• The ability to foster strong working relationships in a collaborative setting.
• Proficiency in the Microsoft Suite (PowerPoint, Excel, Teams, Word) and Salesforce applications.

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

About S&P Global Mobility

At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

For more information, visit www.spglobal.com/mobility.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

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103 - Middle Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), SLSGRP103.2 - Middle Management Tier II (EEO Job Group) Apply