Customer Success Manager - Imaging Digital Solutions

Job Description SummaryGE Healthcare is seeking a driven, results-oriented Customer Success Manager (CSM) to join our Imaging Digital Solutions (IDS team). As a CSM, you’ll be on the front liens building strategic partnership as well as collaborating with other teams – from sales and project management to product teams – to set this high growth business up for continued success.

The Imaging Digital Solutions business within GE Healthcare offers a portfolio of software solutions for radiology departments. These digital solutions help address clinical and operational challenges, enhancing the value of imaging equipment throughout its lifecycle. The IDS portfolio includes Imaging 360 for Operations, which provides comprehensive data and tools to uncover operational opportunities and drive change.

All IDS solutions are sold with Customer Success services to ensure every customer has full adoption and realization of the value of their investment.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

As part of our team, your responsibilities will be to:

• Advise customers on best practices for transforming their imaging operations by leveraging the IDS platform while staying up to date on industry trends
• Proactively manage the success of IDS customers in your portfolio to deliver consistent value throughout the customer lifecycle
• Act as a technology evangelist and change management leader, guiding customer through product/process change. Lead SOP development and guide customers as they define future state workflows.
• Understand the top imaging initiatives (clinical and operational) and associated KPIs for the customers in your portfolio and form a strong point of view on how IDS solutions can help them achieve those goals 
• Build strong relationships across all relevant stakeholders in our customers business, all internal stakeholders and supporting functions.
• Develop deep product expertise and understand how IDS fits into the broader eco system of tools, data and systems. Present, demo, technical troubleshoot with easy.
• Review and analyze usage data, health indicators, renewal dates, and growth opportunities in partnership with the sales teams
• Surface insights and recommendations to customers as you interpret the data from our analytics products
• Design, coordinate and deliver tailored training sessions to ensure confidence with the platform and cultivate customer accountability
• Conduct quarterly account performance planning and reviews …