Customer Success Manager, Health Plans

Virta Health is on a mission to transform type 2 diabetes and weight-loss care. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse diabetes and obesity in 1 Billion People.

We are looking for an entrepreneurial individual, with excellent customer relationship and business acumen to manage and grow our health plan customers. You should be a subject matter expert on national & regional health plans and third party administrators across fully insured, self insured, and Medicare/Medicaid lines of business. As a Customer Success Manager, you will be at the center of our mission, working directly with our health plan clients to drive initiatives forward. The ideal candidate brings a passion to reverse type 2 diabetes, is self-motivated, with proven expertise navigating rapid change and approaching problems with creativity & curiosity.  

• Manage the end-to-end client lifecycle for a growing list of health plan partners — member adoption, account growth, and retention.

• Identify program goal & KPIs, and demonstrate Virta’s ROI to meet or exceed those goals

• Partner with patient marketing team to expand access, drive adoption and awareness within your book of business

• Build trusted & strategic partner relationships — align partner objectives with Virta’s clinical and economic outcomes 

• Develop client account plans and drive growth strategy— estimate lifetime value, define key goals/milestones, and make the appropriate investments to maximize your success.

• Advocate client needs/issues cross-departmentally, provide continual feedback to internal teams on client needs and pain points 

• Own a strategic area of Virta’s Customer Success practice, documenting our strategy and constantly iterating the team’s playbook(s)

Within your first 90 days at Virta, we expect you will do the following:

• Own health plan book of business

• Get up to speed on the Virta Clinic, our company history and operations

• Build cross functional relationships with core internal stakeholders

• Shadow sales and customer calls to learn our processes and approach

• Assist with customer onboarding and project management