Customer Success Engineer (Remote)

When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate.

WHO WE ARE

Tealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data – spanning web, mobile, offline, and IoT devices — so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure. 

Tealium’s customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.Team Tealium works and lives across the U.S. and in nearly 20 countries across the world.  We are intentional about our culture, our investment in our team members and how we care and connect. Tealium = Teal + Helium. Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought.  Helium: we rise above, a kinetic force that elevates our customers’ and our experiences beyond all others. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.

WHAT WE ARE LOOKING FOR

We are looking for a passionate, motivated, and driven Customer Success Engineer to effectively solve our customer’s needs and provide exceptional customer support. The ideal candidate will have both technical and customer-facing skills to resolve customer issues at a high rate, be knowledgeable enough in the digital marketing landscape to lead strategic conversations with our customers and provide value to users by ensuring that we offer world-class customer support. This role will serve as a bridge between the technical aspects of the software and the client’s specific requirements, helping to implement solutions tailored to each client’s needs.

Overall, our Customer Success Engineers play a crucial role in ensuring that customers not only adopt Tealium software but also achieve success and derive maximum value from Tealium’s capabilities.

YOUR DAY TO DAY

• Facilitate excellent customer experience

• Debugging JavaScript code and writing example code snippets

• Communicate professionally via our ticketing system, and remote meetings

• Provide enablement to our customers allowing them to utilize and realize value from our products creating prolonged engagement with the platform

• Effectively troubleshoot and analyze complex issues related to JavaScript Tags, APIs, Data Discrepancies and general front-end code languages, identify possible solutions, and present recommendations & best practices

• Become an expert in the suite of Tealium products including but not limited to Tealium IQ, AudienceStream, EventStream, and DataAccess

• Contribute to our knowledge base to support both internal and external content

• Manage and prioritize workload on a daily basis

WHAT YOU BRING TO TEALIUM

• You bring a minimum of 3 years of experience in client-facing and technical skills

• You possess excellent written and verbal communication skills and are a clear and articulate speaker

• You are comfortable with reading, writing, and debugging JavaScript and/or other similar programming languages

• You have experience working in web technologies

• You have experience with APIs connecting different vendor platforms

• You can quickly and efficiently search, understand, and apply technical documentation

• You are passionate about resolving issues with great attention to details

• You are well versed with tools such as the Browser Developer Tools and Proxy tools

• You have an understanding or desire to learn about  mobile app development and debugging

• You are familiar with various BI tools, databases, and SQL languages

• You have experience in digital marketing and web analytics products such as Adobe Analytics, Google Ads or Salesforce

• Experience with Tealium products or the Adtech ecosystem is a major plus

• Fluency with Spanish (written and spoken) is a major plus

WAGE TRANSPARENCY
 

In many U.S. states, employers are required to include a pay range for posted positions. Although this isn't a requirement in every state, communicating transparently is a cornerstone of our operations at Tealium, and we believe in making this information available to all applicants.

The U.S. pay range for this full-time position is listed below, however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary, this position is eligible for a robust benefits package that includes the following:

• Employees are eligible to receive an annual bonus and stock options. 

• Employees and their families are eligible for medical, dental, vision,  life, and disability insurance. 

• Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.

• Employees are eligible for flexible paid time-off and extended paid parental leave. 

• We offer 11 paid holidays annually with an additional Healium Be-Well break for most employees.

• We offer 15 hours of paid work time for volunteer activities and programs. 

• Our sick leave accrual is the following for our employees:

  • Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year.

  • Exempt Non - CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year.

  • Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.

An overview of our benefits and perks can be found on our careers page, https://tealium.com/careers/.  Additional details regarding the benefits package will be provided during your interview process.  

Compensation Range- $82,000 - $102,000 USD Base

#LI-KK1

 

WHY YOU WANT TO WORK HERE

At Tealium,  we don’t just offer the ordinary, we provide the extraordinary: 

• Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium
• Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries
• Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually
• Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment
• Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants 
• Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays
• Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness
• Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs
• Health and Related Benefits Programs, offering market competitive benefits programs

Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.The highly relevant and differentiated positioning of Tealium’s solutions makes this a unique and rewarding career opportunity.

#LI-Remote

*Offerings vary by level and location. Apply