Customer Success Enablement Program Manager

Company Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom.

Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

Renaissance is seeking an insightful, highly motivated, creative enablement professional who is passionate about helping others succeed.   

As a Customer Success (CS) Enablement Program Manager, you will provide our Customer Success organization with learning, content, and resources to maximize growth and motivate success. Collaborating closely with CS Leadership, Revenue Operations, Product Marketing, and the broader Revenue Enablement and Go-To-Market team, you will lead the design and implementation of strategic enablement programs to support strategic business goals and enhance the effectiveness of our CS organization.   

In this role as CS Enablement Program Manager, you will:   

• Support the development and delivery of our portfolio of CS enablement programs.  
• Partner with leadership, high-performing Customer Success Managers (CSMs), and key cross-functional partners to uncover business needs, determine and design appropriate learning programs from ideation and organization through launch, iteration, and measuring impact.   
• Build and manage repeatable and scalable enablement programs and strategies.   
• Facilitate learning and readiness programming to maximize the effectiveness and performance of the customer success team.   
• Establish clear project plans that define the strategic impact, scope, implementation plans, and success metrics.  
• Develop a systematic approach for prioritizing, organizing, and deploying customer success enablement content.   
• Create a culture of continuous improvement and optimization for program content and back-end processes.  
• Provide consultative and organizational support for the development of standard operating procedures  
• Identify opportunities and proactively pursue initiatives for how we can drive stronger collaboration across our Revenue and Go-To-Market teams.   

Qualifications

For this role as a Customer Success Enablement Program Manager, you should have:   

• 4+ years of experience in a dedicated role in customer success enablement, program management, or learning and development in a high-performance revenue SaaS organization, or in combination with other teaching and training experiences of similar caliber.  
• Experience as a Customer Success Manager role is highly preferred, with additional previous …