Customer Success Associate

The Customer Support Team is an essential part of our Customer Success organization. As a Customer Success Associate, you will handle both inbound and outbound calls and emails, building and maintaining strong relationships with our client base, while supporting agents utilizing our EverQuote Pro platform. Your role is to respond to inbound client inquiries for user support, as well as reach out to our customer base to help them optimize their utilization of our services. 

You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success with our support. 

This is a great opportunity for anyone looking to kick-start their career in Customer Success.

Compensation: $16.83/hour 

What you’ll do:

• Handle inbound calls and emails, building and maintaining strong relationships with our client base. 
• Respond to inbound client inquiries for user support while providing best in class service to our Agents. 
• Perform outbound outreach to our customer base to help drive adoption of our services and help our customers grow their business 
• Help our Account Manager’s support their books of business 
• Interact directly with our customers to answer questions, resolve issues quickly, offer product education, provide qualitative and quantitative feedback for our CS, Sales, and Product Teams, and aid in our efforts to retain our customers. 

Who you are:

• Someone who starts every single day with energy and enthusiasm. 
• Customer centric. You know what’s right for our customers and our company and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions. ● You love to solve problems. 
• Respectful of the trust our customers place in EverQuote's products and brand. You valuu your integrity as a professional. 
• Adaptable! You enjoy the flexibility and challenges that come with a script free environment.
• Self-motivated. 
• Excited to work for an award-winning technology company that is a pioneer in the insurance tech space. 
• Continuously learning. You thrive on the opportunity to continually grow and improve. You are not only receptive to feedback, but you actively seek it, and look for ways to implement it. 
• It’s certainly not mandatory, but we do appreciate any relevant experience in a customer support environment. 
• Experience using customer support …