Customer Success Associate

Location: EMEA - Remote

About Worldly

Worldly is the world’s most comprehensive impact intelligence platform — delivering critical data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.

Through strategic and meaningful customer relationships, Worldly provides key insights into supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift.

Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors. Want to learn more? Read our story.

About the Role

We are seeking a customer-focused sustainability professional to join our Customer Success team as a Customer Success Associate. Reporting to the Director of Sustainability, you’ll serve as a key resource for training and sustainability expertise for Worldly tool users, helping to build and support our rapidly expanding user base across the EMEA region.

In this role, you’ll work closely with cross-functional teams to ensure businesses of all sizes can make data-driven decisions regarding their sustainability strategies and implementation. You’ll inspire innovative solutions, collaborate with partners integrating Worldly data into third-party systems, and bring programmatic structure to scaling our work with others.

What You'll Do

• Act as the primary technical client contact for customer inquiries, answering 1st & 2nd level support tickets related to Worldly tools and sustainability questions to ensure users receive maximum value from their subscriptions.

• Support the sales team by articulating the functionalities and value of Worldly tools.

• Collaborate with internal teams and external partners on the development and adoption of Worldly tools, including Product Tools, Brand & Retail Modules, and Facility Tools.

• Drive product adoption and provide ongoing education to ensure users are equipped to reduce their environmental and social impact.

• Monitor new developments in sustainability, including technical advancements, legislative changes, and industry trends, and share insights internally to keep Worldly tools relevant.

• Work closely with the Customer Success team to strengthen the organization and champion a culture of customer and partner success.

• Manage multiple customer or partner relationships simultaneously, ensuring their needs are met and their goals are supported.

We'd Like to See

• Knowledge of basic sustainability concepts and methodologies for measuring environmental and social impact, such as life cycle assessment …