Customer Service Representative with a High Level of Italian and English (WFH) - Barcelona, Catalonia, Spain - Remote

Our Client

Through research, development and partnership, our client supporting the benefits the feet bring us: freedom, agility, well-being, and the feeling that nothing can stop us in our daily lives. Our client believes that everyone should be able to go wherever they want in comfort and they want to provide people with effective and reliable solutions to keep their feet healthy and pain-free.

We Care:  Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. 

We´re Curious:  Proactive approach to problem-solving and a “can do” attitude. 

We Achieve Together:  Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets. 

What you will be doing? 

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way 
• You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions 
• Offering an omnichannel service to our consumers via telephone, email, chat, and social media 
• Developing a sound understanding of the products and services offered by our client  
• Embrace our company values and act as a brand ambassador 

Requirements

What skills & experience will you bring to us? 

• A fluent level of Italian  with exceptional grammar and spelling skills 
• High level of English  (Both written and spoken) 
• A genuine passion for delivering outstanding customer service 
• Ability to deal with sensitive calls with empathy 
• Strong administrative skills with a keen eye for detail 
• A professional outlook and proactive approach to problem solving 

Benefits

What do we offer? 

• Start date: 2nd of May
• Contract:  Temporary (3-month contract with 1-month probation period) 
• Full-Time: (39 hours/week) 
• Working days/Hours: Monday to Friday from …