Customer Service Representative

Job Posting:

Power Equipment Direct has a unique culture and a tradition of supporting civic, cultural, educational, and environmental activities. The company is committed to the highest standards of ethics, from helping customers select green product solutions to providing a safe and secure workplace environment. Power Equipment Direct is committed to the growth - of their business, their people, and their support of the communities in which they do business.

We are currently seeking the right individual to fill an immediate need for a full-time Customer Support Representative within our Bolingbrook, IL Sales Center. Hours are 8am to 5pm Central, Monday-Friday. 

This role is approved to be either Remote within the United States or Hybrid for associates in Bolingbrook, IL, in accordance with company policy. 

Earn a comprehensive compensation package which includes a competitive base salary starting at $17.50, eligibility to participate in our annual bonus program, and an excellent benefit package.

If you enjoy working in a fun, customer-focused environment where success as a team is promoted, celebrated, and rewarded, this is the opportunity for you! 

Responsibilities:

• Provide first call resolution on inbound customer interactions and handle escalations to the best of your ability.
• Maintain excellent customer service standards through call quality, problem-solving, ownership over any customer issue, and going above & beyond to address all needs.
• Respond to customer inquiries about order status, returns, product support, and delivery issues.
• Continually enhance your customer service skills and your product knowledge to increase the level of support you provide our customers.
• Work with colleagues from across the company to ensure a great customer experience from the shopping process through delivery.
• Document customer interactions by logging and retaining correct and precise information in CRM.
• Perform all work in accordance with established safety standards and adhere to all policies, rules, regulations, and procedures.
• Participate in associate meetings and communicates any concerns to management.
• Maintain quality score and other performance metrics communicated by management.
• Earn a competitive base salary, starting at $17.50, in addition to an annual bonus reward.

Additional Duties:

• Demonstrate excellent customer service skills in resolving customer complaints and questions.
• Practice and ensure compliance with company policies and procedures.
• Thoroughly understand the Customer Relations manual.
• Maintain a professional and positive attitude.
• Web Chats: Engaging with web customers within 10 seconds of the request and assisting with any scenario presented.

Qualifications:

• A successful associate will be goal oriented, self-motivated, and able to …