Customer Service Representative

Job Posting:

Power Equipment Direct has a unique culture and a tradition of supporting civic, cultural, educational, and environmental activities. The company is committed to the highest standards of ethics, from helping customers select green product solutions to providing a safe and secure workplace environment. Power Equipment Direct is committed to the growth - of their business, their people, and their support of the communities in which they do business.

We are currently seeking the right individual to fill an immediate need for a full-time Customer Support Representative within our Bolingbrook, IL Sales Center. Hours are 8am to 5pm Central, Monday-Friday. 

This role is approved to be either Remote within the United States or Hybrid for associates in Bolingbrook, IL, in accordance with company policy. 

Earn a comprehensive compensation package which includes a competitive base salary starting at $17.50, eligibility to participate in our annual bonus program, and an excellent benefit package.

If you enjoy working in a fun, customer-focused environment where success as a team is promoted, celebrated, and rewarded, this is the opportunity for you! 

Responsibilities:

• Provide first call resolution on inbound customer interactions and handle escalations to the best of your ability.
• Maintain excellent customer service standards through call quality, problem-solving, ownership over any customer issue, and going above & beyond to address all needs.
• Respond to customer inquiries about order status, returns, product support, and delivery issues.
• Continually enhance your customer service skills and your product knowledge to increase the level of support you provide our customers.
• Work with colleagues from across the company to ensure a great customer experience from the shopping process through delivery.
• Document customer interactions by logging and retaining correct and precise information in CRM.
• Perform all work in accordance with established safety standards and adhere to all policies, rules, regulations, and procedures.
• Participate in associate meetings and communicates any concerns to management.
• Maintain quality score and other performance metrics communicated by management.
• Earn a competitive base salary, starting at $17.50, in addition to an annual bonus reward.

Additional Duties:

• Demonstrate excellent customer service skills in resolving customer complaints and questions.
• Practice and ensure compliance with company policies and procedures.
• Thoroughly understand the Customer Relations manual.
• Maintain a professional and positive attitude.
• Web Chats: Engaging with web customers within 10 seconds of the request and assisting with any scenario presented.

Qualifications:

• A successful associate will be goal oriented, self-motivated, and able to meet deadlines, build relationships and enjoy a team atmosphere.
• Be a goal oriented, self-motivated individual with an ambition to succeed.
• Have the desire and ability to learn quickly. 
• Build relationships and enjoy working in a service minded, fast paced and congenial team atmosphere.
• Communicate effectively both verbally and in writing, conveying professionalism, enthusiasm, and courtesy. 
• Have worked in a fast-paced environment and demonstrated the ability to multi-task.
• Meet deadlines by maintaining exceptional time management and organizational skills.
• Efficiently utilize all tools and resources to perform work functions.
• Have prior customer service experience.
• Fluency in Spanish a plus.

At Power Equipment Direct, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

#Li-Remote

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Pay Range:

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Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate’s qualifications and prior experience.

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information