Customer Service Representative (CSR) - Bestpass Headquarters

We Speak Safety and Efficiency:  

At Bestpass – Fleetworthy, our mission is to make our roads safer, and our fleet customers more efficient.  

In 2023, Bestpass and Fleetworthy combined because we believe fleet operators deserve a simpler way to keep the back office administrative aspects of the operation running, so they can focus on their core business. We provide unmatched visibility into their fleet operations, eliminating the burden of keeping assets, driver, fuel and toll data updated, compliant and optimized. We achieve this through our three-pillar approach of expertise, technology, and data.    

At Bestpass – Fleetworthy, you’re in the driver’s seat! 

Road Map:

The Customer Service Representative (CSR) will love speaking with customers and help them resolve issues both big and small. This will be accomplished by providing top-notch phone support to our customers.

What Your Ride Will Look Like:

• Provide phone support to assigned customers for all levels of our customer base Fleet & mid-size, Owner-operators, Vendors, and agencies.
• Perform and recommend actions to resolve customer issues.
• Provide Live Chat customer support via the Internet.
• Create and maintain customer accounts in a proprietary account management system.
• Provide shipping and receiving support as needed to ensure customer satisfaction.
• Provide customer support and education through webinars and web portal training.
• Provide customer assistance with billing
• Reconcile invoices
• Explain the invoice process and toll detail
• Acquire payment information

Show Off What You've Got:

• Associate degree in business, Communications, or related discipline; bachelor’s preferred.
• 1-2 year’s prior customer service experience
• Intermediate/Expert Excel skills.
• Ability to utilize problem solving skills for issues and inquiries from customers.
• Continually contribute to cohesive team environment.
• Ability to consistently communicate effectively and professionally with customers and team members. …