Customer Service Advisor

At Pitney Bowes, we do the right thing, the right way.  As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
•    Are passionate about client success.
•    Enjoy collaborating with others.
•    Strive to exceed expectations.
•    Move boldly in the quest for superior and best in market solutions.

Job Description:

We’re currently recruiting for passionate Customer Service Advisor to join our fantastic team.

This is an excellent opportunity for anyone who has experience providing exceptional service to Clients who are looking for their next career move.

If this sounds like you, then you may be a great fit for Pitney Bowes.

You are:
A client focused individual who thrives on making the client central to everything you do whilst providing best in class customer service. You are passionate about resolving high level complaints or issues and enjoy making recommendations for the improvement of business procedures and processes.

You will:

• Constantly strive for Client satisfaction, internal satisfaction surveys and Trustpilot reviews.
• Work with our Corporate and Public Service Client base to resolve all post sales queries
• Liaise with other business partners to resolve queries and improve the service to our Clients
• Partner with the internal Client Operation team to identify opportunities and improvement plans to drive Client experience
• Manage the resolution / negotiation of Client issues to minimise cancellations, maximise Client retention and increase PB revenue.
• Deliver ‘best in class’ customer service in order to ensure maximum customer satisfaction which in turn will improve Pitney Bowes profitability
• Deliver performance-based results consistently within established targets, KPIs (Key Performance Indicators), and SLAs (Service Level Agreements).
• Monitor, track, and analyse performance metrics to ensure timely achievement of goals and adherence to standards.

Benefits

• Up to 25 days holiday dependant on role, plus bank holidays (Bank holidays subject to availability due to coverage, however time off in lieu will be provided)
• Fully homebased role, although you will be expected to join us at in person events for Town Halls and Team Building. We will give you plenty of notice to make personal arrangements.
• 3 x basic salary life insurance scheme
• Defined contribution Pension scheme with employer match contribution up to 6% of basic salary
• Employee Assistance Programme
• Contribution towards home office set up, to purchase ergonomic chair, and where required, a desk and a homeworking allowance paid monthly
• Employee Discount Scheme - Access deals for travel, restaurants and shopping

As a Customer Service Advisor you have:

• Experience working in a Customer Service or Contact Centre environment (financial or banking environment experience preferred but not essential)
• Excellent communication skills, both written and verbal, and a high level of numeracy
• Experience working on multiple issues across a number of systems
• PC literate in Microsoft applications
• Strong inter-personal skills with a genuine customer focus and desire to work with people
• Proven objection handling and decision making skills
• As the role is fully remote, the individual must be able to work collaboratively in a remote team environment using tools such as Team Video calling.
• Able work independently, with minimal supervision.

Contract Type: 12 month Fixed Term contract

Location/Right to Work: You must be based in Ireland and have right to work in Ireland for this role.

Compensation: 28,000.00 EURO (per annum)

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

We welcome applications from individuals who may wish to discuss alternative hours of work.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.