Customer Retention Specialist-Field Agent-Pittsburgh

Job Summary: 

As a Customer Retention Specialist, you will provide current customers with expertise and education on a wide variety of energy products, helping homeowners to become smart energy consumers. This role is full-time and offers competitive benefits, $35,000 base salary + commission, and has great opportunities for personal and professional growth.

Primary Responsibilities:

• Focus on retention of current customers by also generating other product sales

• Use a consultative selling approach; increase customer’s awareness of choice as well as competitive advantage over other energy providers; provide potential customer with pricing and effectively close the sale.

• Assure quality and accurate representation of products; represent the company professionally and ensure that potential customers have an exceptional experience.

• Keep detailed records of sales activity via CRM technology on an iPad.

• Develop collaborative working relationships with other sales representatives.

Required Skills:

• Proven understanding of the business, lives the company values and committed to continuous learning and development

• Exceptional interpersonal skills; ability to make a connection with a diverse array of customers over the phone.

• Highly motivated to sell with a desire to succeed

• Customer focused, results oriented

• Time management skills

• Professional demeanor and attire

Minimum Education, Experience and Requirements:

• High school diploma or equivalent.

• Valid Driver’s license with a good driving record, a reliable personal vehicle, auto insurance coverage that satisfies the minimum requirement for the state. 

• Must be willing and able to visit with customers face-to-face regularly at least 50% of the time.

Physical Demands:

• While performing the duties of this job, the employee must be able to work outdoors daily with exposure to an outside environment, which includes inclement weather.   The employee is regularly required to drive, sit, stand, and walk; use hands and fingers to operate the iPad; and be able to occasionally lift up to 10 lbs (iPad, training binders, marketing materials, etc.).

Note:  Work hours vary by season.  Evenings and some Saturdays required.

Salary Range:

$35,000.00 - $35,000.00

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.

This role is also eligible for an uncapped sales commission. 

Our Offer to You:

• Comprehensive healthcare benefits including medical, dental, vision, and employer health savings account contributions

• 401(k) retirement plan with company matching

• Tuition reimbursement, employee wellness programs, and other perks and discounts

• Paid leave policies

• And more, such as paid time off, flexible spending, employer paid life and disability, employee assistance program, and domestic partner benefits

Equal Opportunity Employment:

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.

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