Customer Project Manager - Remote

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Customer Project Manager

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.  Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Roche Diagnostics is a division of Roche. We develop and integrate diagnostic solutions that address the challenges of today and anticipate the needs of tomorrow. In more than 100 countries, we offer the industry’s most comprehensive in vitro diagnostics solutions, covering molecular diagnostics, clinical chemistry and immunoassays, tissue diagnostics, point of care testing, patient self-testing, next-generation sequencing, laboratory automation and IT, and decision support solutions.

The Opportunity:

Roche Diagnostics is seeking an experienced Customer Project Manager to lead our external Customer implementations by developing, creating, documenting, and facilitating highly professional project plans to implement Roche products and services within our Customer facilities. This position is responsible for projects with high complexity, with medium to high risk, and of long duration. The Customer Project Manager - CD is a trusted consultant, liaison, and advisor regarding all facets of the implementation project plan.

While this field-based position is a remote position, it will require approximately 20-30% overnight travel throughout the US.

Key Roles & Responsibilities:

• Design, gain agreement, communicate, and lead the execution of professional project strategies and plans for external-facing large diagnostic system customer implementations adhering to Roche Diagnostics policies and procedures

• Coach and mentor peers and junior level project managers, Identify, acquire, form, lead and win the commitment of internal Roche Diagnostics and external customer stakeholders/resources in assembling a project team

• Collaborate with project stakeholders and teams to outline work plans and assign duties, responsibilities, and accountabilities

• Champion the program/project through business processes, Conduct pre-purchase, order, pre-implementation, implementation, and post-project review meetings for Roche Diagnostics customers and internal stakeholders.

• Recommend methods and develop policies and processes to improve area operations, processes, efficiency, and service to both internal and external customers that will provide long term direction for Roche Diagnostics Centralized Diagnostics/Tissue Diagnostics organizational strategies.

Who You Are:

• Bachelor’s degree

• 5 years relevant project management work experience

Preferred Qualifications:

Location

• Reside within 50 miles of a major US metropolitan airport

• Able and willing to travel approximately 20-30% across the US

Knowledge & Experience

• PMP certification

• Extensive knowledge of internal systems and business procedures

• Knowledge of customer needs and features/benefits to meet those needs

• Experience with Laboratory Information System and IT Middleware Implementation Projects

• Experience in cloud-based project management and other cloud-based software

Transferable Skills

• Strong communication, influence, leadership, conflict management, and negotiation skills

Additional Information:

• Relocation benefits are not provided with this position.

• This is a remote, field-based position.

The expected salary range for this position based on the primary location of Nevada is $95,200 - $176,800.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.
 

Benefits

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.