Customer Project Manager – Medical Construction – Baltimore, MD OR Wilmington, DE
United States of America - Remote Based
Job Title
Customer Project Manager – Medical Construction – Baltimore, MD OR Wilmington, DEJob Description
Your role as a Customer Project Manager will be to manage multiple imaging systems implementations that vary in scope, size, and complexity. Projects can include IT solutions, capital equipment installation and systems integration. You will also be responsible for leading a team of clinical and technical resources for each project, to ensure the successful customer experience and guided by the statement of work. This position will cover either Baltimore, MD OR Wilmington, DE areas.
Your role:
- Owning each project and acting as the primary liaison between assigned customers and Philips “back room” organizations for each assigned project/order
- Gathering information from the customer to create project plan and provide details to internal Philips teams who support the processes throughout the value stream and answer customer requirements and questions, to include site drawings, technical specs, etc. Keeping the customer informed of project status and progress through frequent communication, in-person and virtual meetings and written project summaries
- Coordinating with Philips teams to ensure required resources are in place to execute and complete each project. Minimizing overall project cycle time and inventory, while maximizing customer satisfaction.
- Monitoring progress of the project to key timelines. Working with the customer and all involved parties, such as general contractors, project managers, architects, etc. to keep projects on track. Ensuring customer site readiness for installation of Diagnostic Imaging systems.
- Forecasting revenue timing for assigned projects and achieving revenue target within an assigned area or group of projects.
You're the right fit if:
- Demonstrated track record of Project Management experience; PMP certification preferred.
- Minimum 5 years’ related experience in project management, construction or engineering, preferably managing complex projects or activities in medical device or healthcare settings.
- Bachelor's degree in Construction Management, Project Management, Engineering or related field preferred.
- Willingness to travel up to 80%. Travel required within assigned zone around Baltimore OR Wilmington
- Ability to understand site and equipment technical requirements (HVAC, Electrical, Mechanical, Environmental), to include reading of site-specific floor plans, drawings and specifications.
- Exceptional written and verbal communication, presentation, customer service and conflict resolution skills. Experience with MS office suite, Adobe Acrobat, Visio, and CAD.
- Demonstrated experience in effective relationship management with all levels and backgrounds across all departments and organizational levels, with the ability to instill confidence in all situations. This includes customers, local project managers and contractors, and internal Philips organization.
- Ability to manage own work, meet deadlines and accomplish objectives through others without supervision. Ability to manage a flexible work style and adapt to customer requirements.
- Demonstrated effective problem-solving skills and excellent time management, analytical and listening skills.
- Willingness to meet customer-specific mandates such as vaccinations and or screening tests
- The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is a Field based position in either Baltimore, MD area OR Wilmington, DE area.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
- Learn more about our commitment to diversity and inclusion.
Philips Transparency Details
The pay range for this position in (Maryland or Delaware) is $84,525 to $144,900
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to either Baltimore, MD OR Wilmington, DE.
#LI-FIELD
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
ApplyJob Profile
Must meet customer-specific mandates Must reside in or within commuting distance Onsite roles require full-time presence Travel required US work authorization
Benefits/Perks401k up to 7% match Annual Incentive Bonus Commitment to diversity Company relocation benefits will not be provided Diversity and Inclusion Education reimbursement Flexible work style Generous PTO Health technology company HSA HSA with company contribution Long-term incentives PTO Remote work Sales commission Stock Purchase Plan Travel opportunities
Tasks- Communicate project status
- Coordinate with Philips teams
- Customer satisfaction
- Customer Service
- Ensure site readiness
- Equipment installation
- Forecasting
- Forecast revenue timing
- Lead clinical and technical teams
- Manage imaging systems implementations
Adobe Acrobat Analytical CAD Capital Equipment Clinical Communication Conflict Resolution Customer Experience Customer Satisfaction Customer service Diagnostic Imaging Electrical Environmental Forecasting Healthcare HVAC Installation Integration IT solutions Listening Mechanical Medical device MS Office Office Organization Organizational Presentation Problem-solving Project Management Relationship Management Sales Service Systems Integration Teams Technical Technology Time Management Travel Visio
Experience5 years
EducationBachelor Bachelor's Bachelor's degree Business Clinical Construction Management Degree DO Engineering Project Management Related Field Sales
CertificationsPMI Certification PMP PMP certification
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9