Customer Marketing Specialist

Ready to be a Titan?

With support from the Customer Marketing Lead, manage and coordinate customer marketing initiatives across multiple channels and multiple functional teams internally. This role will also help identify resources and campaigns to support customer-related initiatives (product adoption, NPS/CSAT, retention) along the customer lifecycle. 

The person in this role will be responsible for ensuring the customer communications calendar is up to date, managing and collaborating on the development and execution of communications across different channels, and keeping various functional teams aligned. They will also provide support in analyzing engagement metrics and identifying other communication opportunities across the post-purchase lifecycle.

What you'll do:

• Maintain the Master Customer Communications Calendar

• Triage Customer Marketing and communications requests

• Execute upon campaign briefs (Release, PMM, etc.) - put in requests across channels

• Monitor the performance of Customer Marketing and communications

• Support content procurement for Customer Marketing and communications

What you'll need: 

• 2- 4 years of experience in the customer marketing space 

• Excellent English verbal and written communication skills 

• Bachelor's degree in Marketing, Communications, or related field.

• Expertise in coordinating customer communications across multiple channels (email, social, web, in-app, etc.) and ensuring timely execution.

• Experience managing projects that involve cross-functional teams (marketing, product, customer success, etc.) to keep everyone aligned and moving toward deadlines.

• Strong organizational skills to manage various campaign requests, calendar updates, and ongoing communication tasks while ensuring that nothing falls through the cracks.

• Experience working with customer communication tools, such as marketing automation platforms, project management tools such as Asana and Hive, and CRM systems.

• Skilled at interpreting data to provide actionable insights and recommendations for improving future customer communications and campaigns.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and 24/7 virtual healthcare. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in Canada is between $71,100 CAD - $106,700 CAD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. Apply