Customer Implementation Specialist (West)

Transfr is on a mission to help create pathways to career success. Our immersive career exploration and training simulations empower learners and job seekers of all ages find the right job for them and build the skills they need to enter (or reenter) the workforce or change careers — helping them improve their quality of life. 
Immersive VR experiences from Transfr have been shown in studies to deliver better learning gains than video tutorials, slide presentations, and other training methods. Learners also find Transfr experiences highly engaging and enjoyable. At Transfr, we believe the future starts with innovative workplace training and skills development. We’re building bridges between schools, workplaces, and governments to help improve training and job placement pipelines and create a better tomorrow, today. 
Summary: We are seeking a Customer Implementation Specialist to join our team. This role requires virtual and on-site work setting up and managing rollouts of our solutions to clients. The ideal candidate will be responsible for ensuring successful implementations, providing hands-on support, and fostering strong client relationships through in-person interactions. You will be on the front lines supporting the critical phase of major project implementations with strategic customers. You will drive account setup and product configuration while acting as the champion and primary source of product support to stakeholders in the project team.

Key Responsibilities:

• Please Note: There is a requirement of this role to often be on-site with our customers across the Western US region.

On-Site Implementation and Setup:
• Travel to client sites to oversee the installation and setup of our solutions.
• Ensure all hardware and software components are correctly installed and configured.
• Coordinate with internal teams and clients to plan and execute rollouts.

Client Training and Support:
• Identifying clients' needs to determine how they can best benefit from the Transfr platform
• Strategize, outline and deliver product training and resources that ensure a deep understanding of the Transfr solution
• Provide on-site troubleshooting and support to resolve any issues that arise during the implementation phase.
• Troubleshoot product and process-related issues and drive them to resolution, escalating issues to other team members or the product/engineering teams when needed

Relationship Management:
• Build and maintain strong relationships with clients through regular on-site visits and communication.
• Act as the primary point of contact for clients during the rollout period.

Project Coordination:
• Collaborate with Customer Success Managers to drive implementation and adoption through consultative product set up, training …