Customer Growth Expert / Inside Sales Expert

About Livestorm

Founded in 2016, Livestorm allows companies to organize powerful end-to-end online meetings, webinars, and virtual events. Our web browser platform provides teams with all the workflows around video engagement to promote, host, and analyze online events.

Livestorm is built with ease of use in mind. We serve companies of all sizes, from startups to Fortune 500s. Brands like Shopify, Honda, Spendesk, Front, and Revolut trust Livestorm for premium video engagement during their online events.

Here are our core values:

• Stay curious: Be interested in the world around you.

• Remain humble: Keep learning and keep your ego in check.

• Be resourceful: Go that extra mile in the most efficient way.

• Own it: Take pride in what you do, and own your wins, and fails.

• Be transparent: Sharing knowledge, learnings, feedback, and mistakes.
  

Core mission:

The primary mission of this role is to drive growth in self-serve & SMBs committed revenue by focusing on:

• Expanding adoption of Yearly Pro Plans

• Growing the base of Small & Medium Businesses (SMBs) through Business Plans.

• Driving the conversion of FREE users to PAID plans, with a focus on guiding advisors with signups toward upgrading to yearly subscription plans

• Promote our Enterprise plan to generate leads for AEs/AMs (features, services, etc.)

This includes both nurturing existing customers/users and acquiring new business, ensuring sustainable revenue growth and customer success.

In this role, you will:

• Design, implement & handle a targeted outbound strategy to optimize lead conversion and drive long-term customer commitment.

  • Manage outbound campaigns through calls, LinkedIn messages, and emails using our cadence tools. Understand prospects' pain points and needs, address product questions, and categorize prospects based on their potential fit for Livestorm.

• Manage and qualify inbound leads received through Intercom to identify sales opportunities:

  • Handle incoming intercom conversations from potential & existing customers. Understand their pain points & needs, address product questions, and categorize prospects based on their potential fit for Livestorm.

  • Provide detailed and accurate product feedback for improvement.

• Conversion cycle management

  • Engage with existing customers to strengthen relationships and encourage commitment to annual yearly pro plans

  • Engage with free users to strengthen relationships and encourage them to move to a paid plan

  • Engage with Business users to strengthen relationships and encourage renewal & upsell opportunities

• Host and present Livestorm's platform during weekly live demo webinars to prospective users

  • Deliver engaging, informative live demonstrations of the Livestorm platform to potential customers via a weekly webinar.

  • Showcase key features, answer live questions, and highlight the platform’s value in solving customer challenges, ensuring a professional and interactive experience that drives interest and adoption.

• Collaborate closely with the Growth team to align marketing campaigns and messaging strategies

  • Work hand-in-hand with the Growth team to ensure that all marketing campaigns, content, and promotional messages are strategically aligned.

  • Share insights, coordinate timelines, and maintain consistency in messaging across various channels to enhance brand cohesion and maximize campaign impact.

As Livestorm’s Customer growth expert, you’ll be joining the Customer growth team a crew of experts willing to expand Livestorm's committed revenue. You'll work alongside our fellow teammates based in EMEA, Americas, and APAC and will be reporting to Samuel, our Head of CX.

While Livestorm has headquarters in Paris, we are a remote-first company. As a matter of fact, the members of our Team are located between Europe, the Dominican Republic, the US, Canada, and Mauritius so we are looking for the best talent, no matter where you live.

Requirements

At Livestorm, we believe that diversity's got talent! We are committed to building an inclusive company culture in which a diverse mix of talented people will feel proud to join and engage. Our goal is to ensure that every Stormie feels valued and has the opportunity to thrive. Ready to apply? We are ready to meet you! All applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by applicable law.

For this Customer growth expert role, we are looking for someone with the following experience:

• Over 2 years of experience in the SaaS/tech industry with a focus on sales.

• Fluent, ideally native, in English (both written and spoken)

• Fluent or native in French

• Previous experience with Intercom or another live chat/support software

• Strong skills in active listening, negotiation, prospecting, and upselling.

• Target driven

• Proactive attitude to help build inbound / outbound strategy

• Positive-minded and team player

• Excellent writer and communicator

• Internet savvy with a strong interest in startups

• Remote enthusiast

Moreover, we are looking for someone who can work in the Paris timezone (we accept a time difference of 2 hours maximum).

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. So however you identify, and whatever background you bring with you, please apply if this role would excite you to come to work every day.