Customer Experience Senior Project Manager

Olo's Customer Experience Project Management Team works with customers from kickoff to launch and manages the relationship throughout the project. We are looking for an experienced Project Manager to join our team who is focused on providing great hospitality and appreciates the art of collaboration. 
Reporting to the Team Lead Project Manager, you will own key relationships with our restaurant customers while navigating multiple internal teams with expertise. Our Project Management team sits at the forefront of innovating our implementation process, and you will have the opportunity to join Olo at a pivotal point in our growth period post-IPO.
You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You’ll Do

• Leads execution of a portfolio of projects with varying levels of complexity to ensure successful outcomes.
• Champions customer’s needs when working with multiple stakeholders on project execution.
• Monitor the full project lifecycle from start to finish.
• Develops project plans based on contract scope and schedules.
• Assists in resolving key issues presented by customers, project managers, and Implementation team members.
• At times, provides recommendation on initiatives to improve deployment velocity in collaboration with Olo leadership and the Project Management Team.
• Effective partnership with cross functional teams responsible for all stages of implementation projects including customers and Olo functional representatives to ensure cohesive communication.
• Assists customers with the identification and execution of their unique goals and provides recommendations.
• Adheres to project scoping and develops relevant project plans.
• Conducts frequent reviews to ensure all project deliverables are progressing to deliver on time.
• Embraces curiosity to better understand project, product and customer systems to uplevel our alignment and offerings.

What We’ll Expect From You

• 3+ years experience managing customer relationships or relevant project or account management work (SaaS or industry experience preferred).
• Experience creating an excellent customer experience and demonstrated ability advocating for customers.
• Expert level project management skills, including strong management towards critical deadlines by leveraging internal stakeholders.
• Demonstrated ability to solve problems using available resources, and thoughtfully explain problems and resolutions.
• Preferred experience with Asana, Jira, Salesforce, Google Suite, and Zendesk.  

About Olo
Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 700 restaurant brands to jointly reach 85 million connected guests across approximately 80,000 locations. More than two million orders per day run on Olo's platform, allowing …