Customer Experience Consultant, ShowingTime

About the team

ShowingTime is committed to delivering excellent real estate solutions. Our team fosters collaboration, encourages innovation, and is motivated to ensure an exceptional customer experience. As an integral part of our dynamic and supportive environment, you will have the opportunity to improve real estate agents' utilization of our products and services.

About the role

Join ShowingTime as a Customer Experience Consultant and be part of a team that prioritizes customer satisfaction and efficiency. In this role, you will successfully implement customer support strategies that ensure flawless service delivery across various channels, including phone, email, and chat.

You Will Get To:

• Resolve customer inquiries and issues promptly.
• Learn and master ShowingTime products and services.
• Apply a range of support tools to assist customers effectively.
• Follow standardized processes while adapting to individual needs.
• Document cases accurately and efficiently.
• Prioritize and complete pending cases.
• Meet performance and productivity metrics.
• Collaborate with internal and external support teams.
• Promote additional ShowingTime products and services to customers.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $18.80 - $30.00 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Excellent communication skills.
• Compassionate and customer-focused.
• Exceptional patience and active listening skills
• Innovative problem solver.
• Adaptable to change.
• Great teammate with a growth mindset.
• Punctual, and accountable for time and attendance.
• Welcomes feedback and strives for continuous improvement.

Qualifications

• Minimum of 1 year in customer service or a similar role.
• Strong background in de-escalating calls.
• Ability to address and resolve blocking issues raised by customers.
• Strong multitasking and attention to detail.
• Ability to thrive in a fast-paced environment.
• Clear and articulate verbal and written communication.
• Basic digital literacy and technical troubleshooting

Transferable Skills

At ShowingTime, we value diverse experiences and perspectives. If you have related skills or experiences, we encourage you to apply.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

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