Customer Engineer (ACE)

Armis is looking for a few of the very best people in their field to join our A-team of big thinkers, doers, movers, and shakers. This unique opportunity truly offers the best of all worlds—start up culture, enterprise level benefits and security, and top pay for the industry. Got your attention yet? Good, keep reading, it only gets better.

Ok, so what exactly does Armis do?

Connected assets are growing at an explosive rate, across every industry and every geo. In today’s world of smart devices and BYOD, these assets come from every direction and are found in every possible environment and industry. And they’re critical to success for every enterprise. And because every single asset represents a very real potential vulnerability, they’re also the last line of defense against today’s sophisticated cyber criminals. 

Armis gives companies of every size—across every industry and geo—complete asset visibility, contextual intelligence, and continuous security. We have partnerships and integrations with the planet’s leading tech and cybersecurity players. And we’re building an incredibly smart and diverse global team of thought-leading technologists, creative visionaries and proven game changers who are ready to take Armis to the next level.

Location: This is a remote position and we are considering candidates from any major hub in Mexico 

Armis Customer Engineer (ACE)

About the Role:

The Armis Customer Engineer (ACE) team is essential in maximizing the value of Armis deployments by collaborating with customers and internal teams to reinforce and improve deployment efforts. As an ACE, your day-to-day tasks will involve expanding the Armis platform's deployment and visibility within customer environments and ensuring its seamless operation. All transactions are managed through a ticketing system. You will work closely with Technical Account Managers (TAMs) to expedite the time to value of the Armis platform, handling technical network and security-related activities as designated by the TAM.

Key Responsibilities:

• Deployment & Support:
• Perform technical activities and tasks alongside TAMs throughout the deployment process.
• Execute playbook-based network engineering and security-related tasks at multiple sites and deployment efforts globally (remote work possible).
• Provide supplemental coverage to TAM processes and tasks based on your area of proficiency.
• Assist in troubleshooting Armis integrations and network connectivity, including root cause analysis and debugging.
• Collaboration & Efficiency:
• Collaborate with Engineering, Support, and Customer Success teams to drive …