Customer Communications Associate

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle. 

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

About Us:

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for?

SentinelOne is growing its Customer Communications team and is looking for a Customer Communications Associate to support our efforts for educating and communicating with our customers in order to enhance their lifecycle.

You should be detail-oriented and adept at communicating in writing and verbally. If this is you and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our customers successful!

What you will do?

• Collaborate with colleagues across Product Management, Engineering, Security Research, Marketing, Services, and others to support the execution of communications to all SentinelOne customers.
• Draft systemic and recurring communications to keep customers informed and educated on the latest updates and enhancements.
• Develop and execute ad hoc surveys soliciting customer feedback and analyze results for follow-up action and discussion in executive-level reporting.
• Undertake other responsibilities, as required.

What skills and knowledge should you bring?

• 1+ years of experience or commensurate education in writing, communications, corporate marketing, customer marketing, or public relations with a focus on existing customers
• Genuine interest in cybersecurity and delivering on an outstanding experience for customers
• Impeccable written and verbal communication skills, with an understanding of how to adjust to engage varying audiences
• Familiar with Marketing or Campaign tools (e.g., Marketo, Hubspot, Marketing Cloud, etc.)
• Thrives in a multitasking, fast-paced environment and can adjust priorities on-the-fly
• Detail-oriented and analytical
• Strong team player but still a self-starter

What will separate you from other candidates?

• Previous security industry experience or endpoint security-specific experience
• Exposure to technical ideas and concepts and familiarity with Information Technology and/or Security sectors
• Familiar with Customer Success, CRM, and surveying tools and platforms
• Experience with Marketing or Campaign tools (e.g., Marketo, Hubspot, Marketing Cloud, etc.)
• Experience in communicating with audiences from diverse cultures
• Experience with Totango (or other Customer Success tools) and Salesforce
• Experience with Canva or Figma
• Advanced in Microsoft Excel and/or Google Sheets
• Experience with reporting tools such as PowerBI or Tableau
• Professional competency in one or more foreign language(s)
• Experience with HTML and/or CSS

Why us?  

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events, including regular happy hours and team-building events 

This U.S. role has a base pay range that will vary based on the location of the candidate.  For some

locations, a different pay range may apply.  If so, this range will be provided to you during the recruiting

process.  You can also reach out to the recruiter with any questions.

Base Salary Range$68,000—$94,000 USD

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles. 

Apply