CS&O Salesforce - Program Management Advisor - Remote

External applicants must have prior Cigna experience and meet the required qualifications

Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.    

Overview

We're looking for a Salesforce Program Management Advisor who is excited about working with cross-functional business units in Client Service & Operations to design, build, and support business solutions that scale for an expanded footprint. You will empower Client Service & Operations leaders to focus on value-add activities by improving our internal tools, streamlining business processes, and improving collaboration. We are looking for someone that thrives in small, focused and highly collaborative team that is passionate about delivering high-quality, robust processes and declarative automations in a fast-paced environment.

As a Program Management Advisor, you will work directly with Client Service & Operations teams to help them optimize their success with Salesforce by developing the documentation of business requirements to enable design, development and testing of Salesforce enhancements. In addition, you will collaborate with business stakeholders, Product Owners, Scrum Masters, System Analysts, Developers, and Quality Assurance to ensure work is prioritized and sized appropriately to achieve desired objectives and delivery timelines.

Key Responsibilities

• Support development of Salesforce Lightning with focus in modernizing data visualization, improving process efficiencies, and increasing operational visibility aligned to priority business goals, while maintaining the integrity of the Salesforce application

• Act as the primary liaison between stakeholders including business leads and all partners to ensure effective tool outcome within priority timelines

• Assume broad responsibilities that may include project management, application management, data management, and innovative solutions

• Facilitate requirements gathering sessions to ensure understanding of current and desired state business process, effectively presenting business strategies and data strategies into coherent framework to audiences for decision making

• Document clear requirements, ensuring business understanding and alignment of business requirements as broken down into features and user stories.

• Participate in Agile ceremonies to ensure user stories are defined and scrum teams fully understand business objectives and acceptance criteria and perform user acceptance testing, participating in solution demos to the business

• Analyze and manipulate data for required data migrations and updates

• Perform Salesforce production activities including but not limited to application configuration, creation of flows, email templates, reports & dashboards and provide end user support as needed

• Support production activities for Bright Ideas, help tickets, and license management as needed

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