CSG Channel Experience Manager - Colorado - Remote

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Our global Customer Support organization is on a journey to reimagine how we serve our customers in an Easy, Expert and Efficient way. This shift requires transformation across people, process, and technology, and our Channel Experience Design team plays a central role in this effort. The Channel Experience manager will be responsible for designing end-to-end customer experiences and driving continuous improvement initiatives in close partnership with our key stakeholders across the business.

Using Experience Design methodologies, this role will work across Salesforce understanding needs, aligning key stakeholders, procuring leadership approvals, and designing improved, frictionless experiences for our customers and internal Support delivery teams. New, and improved experiences will aim to increase automations, reduce clicks, and streamline and scale operations within our system(s) of engagement.

The ideal candidate has experience driving transformational change that leverages new technology, process, and operating models and a proven track record of defining and helping drive cross-functional, organization-wide strategic programs. The successful candidate will be …