Crisis & Continuity Advisor

See yourself at Twilio

Join the team as our next Crisis and Continuity Advisor.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to support the development, implementation, and management of the crisis management function at Twilio. This position, reporting to the Director, Operational Resilience, will work closely with cross-functional teams to ensure that our operations can respond and recover from disruptive events while minimizing the impact on critical business processes. 

Our team interacts with every employee to support our goal of protecting all of the people, places and things that make up Twilio. Not your standard physical security function, the Twilio Corporate Security objective to provide a safe, healthy and secure environment is achieved through customer engagement and trust. If you are a strategic thinker with a passion for operational resilience and the ability to lead and drive change, come join us and play a crucial role in ensuring the resilience and continuity of our operations.

Responsibilities

In this role, you’ll:

• Support the development and and implementation of a crisis management framework to support operational resilience framework to identify, assess, and manage risks that could potentially disrupt business operations.
• Collaborate with business units to assess their operational resilience requirements and define strategies to enhance resilience.
• Lead the design and support the implementation of business continuity plans, disaster recovery procedures, and crisis management protocols.
• Establish metrics to measure and monitor the effectiveness of operational resilience initiatives.
• Develop and deliver crisis management tabletops, notification testing, simulations, and drills to evaluate the effectiveness of operational crisis management plans and procedures.
• Collaborate with internal and external stakeholders to ensure a coordinated and effective response to disruptive events.
• Prepare and present reports on operational crisis management initiatives, progress, and share results with stakeholders.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in …