Crematory Relationship Administrator

Schedule: 40 hours per week - four 10-hour days with rotating weekends

Classification: Full Time - Exempt

Travel Required: Yes - 2% (1-4 in-person meetings per year)

Location: Remote

Salary: $45,000 annually

Lap of Love is a national practice dedicated exclusively to in-home end-of-life care for pets. We believe all pets and their families deserve the most compassionate and supportive end-of-life experience. Our veterinarians help pets and their parents with quality of life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home.

Position Description

Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a dynamic Crematory Relationship Administrator to support Lap of Love’s Practice Operations department. This individual will play an instrumental role in Lap of Love’s day-to-day operations by overseeing and managing our crematory partners around the country.

The Crematory Relationship Administrator is also responsible for maintaining an impeccable crematory experience for our Associate team and the families in our care with integrity and trust. This individual will assist in daily crematory assistance coordination, communicate with families regarding their aftercare questions and advocate for pets under our care. Additionally, the Crematory Relationship Administrator must be detail-oriented and will perform administrative tasks to maintain effective and efficient operations relating to pet cremation services. At Lap of Love our culture is a staple piece of ‘who’ we are; we are committed to creating a team-oriented environment that promotes unmatched comradery throughout our workplace. A successful candidate will demonstrate their commitment to our culture through respectful and delicate communications amongst our practice operations team and within engagements with our pet parents.

Requirements

Essential Functions & Responsibilities:

• Coordinating home assistance service requests with existing crematory partners (large pet appointments, lifting assistance required)
• Obtaining ashes return updates and respectfully communicating the information to pet parents
• Acting as a point of contact for pet parents and their cremation-related inquiries
• Maintaining responsiveness and engagement with pet parents who have special cremation requests
• Address any client concerns or questions (for example: dissatisfaction with the cremation services)
• Coordinate with crematories to handle family inquiries related to tracking ashes
• Recording and reporting communications about pet crematory or pet parent engagements
• Evaluate local markets for potential transport opportunities
• Special projects as directed
• Update internal …