Corporate Solutions Architect, New Trades

Ready to be a Titan?

We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.

As a Solutions Architect, you bring years of experience implementing and solutioning ServiceTitan for strategic clients. You are able to speak confidently as a Subject Matter Expert (SME) to customers and ServiceTitan employees alike about all the features and functionality in the product. You are able to immediately garner the trust of all customers and internal stakeholders with your knowledge, communication skills, presence, and polished consultative skills. You are experienced, and familiar with, the goals of the Sales, Onboarding, and Success organizations. You are able to develop complex and creative cross-functional solutions across the organization and securing cross-functional buy-in for strategic initiatives and projects. You understand best practices and are eager to document and disseminate your expertise to customers and team members alike.

 

What You'll Do:

• Serve as the go-to-person for solving the most challenging problems involving ServiceTitan and our customers

• Serve in a consultative role for clients implementing new systems and solutions, during the migration to ServiceTitan

• Own the technical components of the implementation process, including but not limited to configuration, debugging, documentation, testing, and go-live support

• Develop polished and professional enablement documentation for the team

• De-escalate highly contentious and high conflict situations

• Ability to coach and develop on-boarding and professional service teams

• Present effectively to large groups in internal trainings, workshops, and conferences

• Support the Enterprise Onboarding team by training and developing Project Managers to become future Subject Matter Experts themselves

• Provide consulting, development, data, and integration support across the team

• Author and implement innovative solutions to automate or streamline processes in Onboarding as well as cross-functionally with other departments, such as Success, Sales, and Product

• Act as a representative of Onboarding by working on cross-functional teams and initiatives

• Transfer knowledge across the organization, including to Sales, Marketing, Product, Training, Success, and ENT

• Ability to be respected as a leader without formal authority

• Immediately garner the trust of all customers and internal stakeholders with your knowledge, communication skills, presence, and polished consultative skills

• Stay up to date on all new, and in development, ServiceTitan functionality, and be prepared to speak to how to use it creatively to develop solutions

• Execute complex project tasks requiring specific technical expertise, e.g., data and accounting clean-up, reconciliation of ServiceTitan data to legacy software, design reporting solutions for consumption by new or nonintegrated vendors 

• Serve as the onboarder for Strategic Accounts as needed

• Travel onsite up to 35% to provide on-going coaching, consulting, and training sessions for customers on product and industry best practices

• Assist with developing Statement of Work documents and other scope related documentation in the Sales process

• Ability to persuade prospective and current customers of the value ServiceTitan as solution, as well as persuade customers to change business processes

What You'll Need:

• 3+ years of client facing experience with ServiceTitan

• 5+ years of relevant work experience

• Strong interpersonal communication skills and extensive experience with conflict resolution

• Excellent verbal and written communication skills - able to explain complex technical concepts and solutions to a wide variety of individuals with varying technical skills

• Superb team player always looking to help and enable others in the organization

• Ability to answer the overwhelming majority of customer questions related to ServiceTitan as a product and the onboarding process without reference

• Work independently and strategically to identify the best opportunities to improve the organization with your expertise

• Direct experience working in the trades or similar knowledge

• Ability to answer any technical questions about client instance and an ability to quickly solution and share best practices without need for significant reference information

• Formulate concise questions, that quickly allow you to gather critical information and provide solutions far more quickly than other implementation team members

• Development skills sufficient to configure and speak to all out-of-the-box and customer developed ServiceTitan integrations

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $86,000 USD - $124,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits. Apply