Contractor Network Account Manager
Arkansas Remote Office (AR99)
Account Manager- Energy Efficiency
Location: Based out of Little Rock, Arkansas
Ready to make a difference?
As an Energy Efficiency Account Manager, you will support utility residential programs, by being the primary contact for the network of contractors providing weatherization to utility customers. This position works closely with the ICF implementation team, to ensure the contractor network delivers consistently quality installations with outstanding customer service. The energy efficiency and demand response programs bring energy efficiency and bill savings to customers, including under-served and disadvantaged communities in the greater Little Rock and surrounding areas.
An Energy Efficiency Account Manager will gain exposure to various types of energy efficiency projects and typically provides account management, trade ally/service provider management, and other technical services for a utility energy efficiency program and their stakeholders. In this role, you would be responsible for training and ensuring the contractors deliver program services according to the Program guide. In addition to contractor recruiting and training, this position will conduct market research and facilitate communications and coordination across a Residential Trade Ally/Contractor (TA) network throughout Arkansas.
Why you will love working here:
- Quality of life: Flexible workplace arrangements, work-life balance, employee wellbeing programs
- Investment in the community: Donation matching, volunteer opportunities
- Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning
- Any many, many more *Ask your recruiter for more details!
What you will be doing:
- Primary program field contact for HVAC and weatherization contractors in the utility network. Actively strengthening relationships with routine communication and in-person visits.
- Involved in additional contractor recruiting efforts when needed.
- Travel extensively throughout Arkansas meeting with contractors who are working in the utility’s energy efficiency programs.
- Perform field QA/QC to validate technical project data as directed, ensuring compliance with requirements and process controls.
- Coach and train Trade Allies and internal support team members on best practices, audit resolutions, and technical subject matter
- Assist in ensuring that trade ally/contractor network is in compliance with all licensing, certifications, internal training requirements and other requirements that are required to actively participate in the programs.
- Oversee, distribute, and track any leads that are given to the trade ally/contractor network.
- Support the reporting team to assemble and provide reports, presentations and database management using many MS Office programs along with industry-specific software tools.
- Build and maintain in-person relationships with Arkansas trade allies, sub-contractors, …
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Local travel required Must have a reliable vehicle Must have a reliable vehicle for local travel Must have reliable vehicle
Benefits/Perks401(k) matching Access to professional development resources Donation matching Education reimbursement Employee wellbeing programs Equal opportunity employer Flexible Workplace Flexible workplace arrangements Free access to professional development resources Inclusive workplace Mentorship Mentorship Programs Professional development Professional development resources Reasonable accommodations Remote Retirement Planning Volunteer opportunities Work-life balance
Tasks- Best Practices
- Communication
- Conduct market research
- Conduct training
- Customer Service
- Database Management
- Development
- Facilitate communications
- Facilitate communications and coordination
- Market Research
- Mentorship
- Navigate change
- Perform quality assurance
- Reporting
- Research
- Shape the future
- Training
Access Account management Best Practices Bilingual BPI certification Building Science Communication Communications Compliance Construction Construction Management Contractor Management Coordination Customer service Database Management Demand Response Development Education Energy Energy Efficiency Energy Efficiency Programs HVAC Implementation Management Market Research Mentorship MS Office Planning Policy Professional Development QA QA/QC Quality Assurance Recruiting Reporting Reports Research Science Spanish Sustainability Technical Technical Services Technical Training Technology Services Training
Experience5 years
EducationBachelor Bachelor's degree Building science Communication Communications Construction Construction Management Education Energy English Management MS Or related field Planning Policy Related Field Science Spanish Sustainability Training
CertificationsBPI BPI Certification Certified Energy Manager
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9