Contract Operations Associate

At HopSkipDrive, our goal is to create opportunity for all through mobility. 

We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software and advisory services, we solve the biggest transportation challenges facing schools and school districts around the country. 

Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than 3.3 million rides and operate across over 13 states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.

As a Contract Operations Associate you will own the internal side of our contract journey, including optimizing processes across systems, assisting in implementing improvements that help ease the sales team’s workload, and leveraging contracting data to improve business operations. You will own and oversee our contract repository (Ironclad) and maintain data accuracy, and you will serve as the go-to resource for contract documentation and collaboration.

What you'll do

• Repository & CRM Management: Manage and maintain our contract information across different platforms, ensuring congruence, data accuracy and completeness.
• Contract Process Optimization: Work with revenue and legal leaders to identify bottlenecks and areas for improvement in the contract process. Propose and implement solutions to enhance efficiency.
• Internal Support & Collaboration: Provide day-to-day support to and work closely with cross-functional teams, including sales, legal, finance and customer success.
• Process Documentation: Create and maintain standard operating procedures (SOPs) for contract-related processes and ensure their adherence.
• Data Audits: Conduct regular audits to ensure data accuracy, uncover reporting issues and escalate to the appropriate teams.
• Product Advocate: Speak up on priorities to improve our contracting and facilitate easier and more efficient housekeeping practices.

What you bring

• 3+ years of operational experience partnering with legal / sales teams.
• Technical proficiency in Ironclad, Salesforce, Tableau, Excel, and Google Sheets.
• An entrepreneurial attitude with an execution-focused, get-things-done mindset.
• A prowess for data organization and pattern recognition.
• A proactive approach and outlook that is always finding ways to make things more efficient.
• An …