Consultant, Retail Operations Technology

Orium is seeking a Consultant, Retail Operations Technology with deep expertise in retail technology and operations to join our team. In this role, you will contribute to Orium’s expertise in retail technology and operations by working closely with enterprise clients to define and implement innovative solutions, including OMS, POS, and PIM platforms. Acting as a trusted advisor, you will align technology strategies with business objectives, facilitate collaborative workshops, and ensure seamless project delivery. This position offers the chance to leverage your retail expertise to drive strategic initiatives, deliver measurable impact, and establish yourself as a thought leader in the industry.

Responsibilities

Project and Client Responsibilities:

• Act as a functional specialist and subject matter expert (SME) on retail operations projects, ensuring alignment with industry standards and platform best practices.
• Serve as the main point of contact for clients, building trust and facilitating discussions to deeply understand their business needs.
• Lead in-depth discovery sessions to define project scope, identify business requirements, and proactively address platform limitations.
• Collaborate with clients, including executives, to define the future state of their operations and align on implementation project scope.
• Develop key client-facing deliverables such as functional requirements documents and implementation plans and backlogs.
• Facilitate client workshops and on-sites to educate, plan roadmaps, define project KPIs, and align on project requirements.
• Advocate for change management from the outset of projects, ensuring client readiness is integrated into project planning and execution.
• During implementation, lead executive stakeholder meetings, support internal risk management discussions, and support in the solutioning of required architectural design changes.

Sales Support and Thought Leadership:

• Provide SME support for OMS, PIM, and POS sales opportunities, contributing to proposals and presentations.
• Research and refine methodologies for retail operations technologies, staying current through certifications in key platforms.
• Collaborate with key industry partners (e.g., Fluent, Akeneo, OneStock, NewStore) to create impactful joint marketing initiatives, such as thought leadership articles, events, and webinars, showcasing the value of our partnerships.

Skills and Qualifications

• Deep expertise in the retail industry with a thorough understanding of retail operations, technology, and best practices, including hands-on experience with OMS implementations.
• Proven ability to speak the language of retailers, with a strong retail background.
• Expertise in consulting and discovery. Skilled in leading discovery phases, asking strategic questions, and helping clients navigate project scope, budget, and timelines effectively.
• Several years of experience in product and/or project management, ideally within a consulting or professional services environment.
• Strong leadership and communication skills, with the ability to collaborate effectively with executive stakeholders.
• Excellent presentation and interpersonal skills. Ability to manage senior-level client relationships and navigate challenging conversations around project decisions and priorities.
• Bonus: Experience with POS implementations, PIM platforms, product data modeling, or exposure to technologies such as Fluent Commerce, Akeneo, OneStock, or NewStore.

Is this Role a Fit for You?

The Consultant, Retail Operations role emphasizes exceptional client management, technical expertise, and thought leadership skills. You’ll find fulfillment in this role if you:

• You are passionate about client engagement. Driven by a commitment to exceed expectations and deliver exceptional value. Building meaningful relationships with clients empowers you to shape strategies and contribute to successful outcomes.
• You have an interest in making the business work. You’re an entrepreneur at heart. You see your craft as a tool that can solve business challenges. You’re willing to wear different hats to move the business forward.
• Delight in making things. You thrill at the concept of helping teams deliver a solution, not merely a strategy or concept. You’ve got a solid handle on your technical domain.
• Find passion in learning new things. You relish every opportunity to move things forward with your can-do attitude and you eagerly share your entrepreneurial spark. You like depth, but if you only have time to skim the surface, you can get up to speed quickly and think critically about what you’ve learned.
• Thoroughly enjoy collaborative work. You enjoy knowledge sharing in all directions and you geek out at the chance to improve skills across disciplines for you and your teammates. You genuinely care about what makes people tick, and you’re committed to helping others succeed by putting the team’s needs first.

Benefits and Perks

• Enjoy a flexible schedule of full-time hours. As a remote-first organization, we care about the work you do, but it’s up to you to choose where and how you do it. 
• Explore ongoing opportunities for professional development: training, conferences, certifications, and in-house peer mentorship. 
• Experiment with new techniques, wear multiple hats and learn about new disciplines. 
• Pursue independent projects, explore new ideas, and challenge yourself in your field with dedicated “Awesome time” (self-directed professional development) annually and quarterly training budgets. 
• On top of standard medical and dental coverage, we offer benefits like a parental leave top-up plan, an EAP, mental health coverage, virtual healthcare and a minimum vacation policy. 
• Our Toronto HQ is a modern, ergonomic space complete with hotelling standing/sitting desks available and an open-concept social atmosphere. 
• Additional perks are available including in-house mindfulness sessions, an employee stock option plan, remote group get-togethers, and more!
• The Canada Base Salary Range for this role is $110,000 - $140,000 Orium lists this range in good faith, reflecting the expected base salary for this role in the specified locations as of this posting. The pay offered will depend on several relevant factors, such as education, qualifications, certifications, experience, skills, location, and business needs. Please note, this range does not include any benefits that may be included as part of the total compensation package.
  
  

Performance and Growth Expectations

We emphasize accountability for outcomes, but autonomy in activities. Your work will be measured across a number of data points (peer, leader & project team feedback) and will also be measured on the basis of client and user satisfaction. Your growth path is in your hands— you’ll have ongoing meetings with your leader to help determine your path, but your progress will be based on what you hope to achieve and how you choose to access the resources available to you.

About Orium

Orium is the leading consultancy and systems integrator in the Americas. We have over a decade of experience in digital programs, working closely with best-in-class technology partners to bring modern commerce experiences to life as a member of the MACH Alliance.

We’re a remote-first company of over 250 globally-distributed employees. A certified BCorp for over a decade, we’re based in Toronto with a global studio presence, drawing from a range of talents and perspectives to bring together data, systems thinking, and curiosity to build next-generation experiences. We’re building deep capabilities in data-driven design, AI implementation, and personalization while forming strong partnerships with leaders in machine learning, hardware development, and IoT platforms.

In June 2024, we acquired the Mexico-based e-commerce agency, Gluo.

Committed to an Inclusive Workplace

We are committed to fostering an inclusive and accessible environment as we build a workforce that reflects the diversity of the community in which we live, including those with disabilities. We are dedicated to providing accommodations in all parts of the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. If you require any accommodation, we will work with you to meet your needs.

Committed to Social and Environmental Stewardship

Orium is committed to promoting and working towards a more socially and environmentally sustainable future. All employees are expected to make decisions and take actions in relation to their role and work that follow through on this commitment.

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