Consultant, Business Project Management-MLS Operations

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

MLS Operations – Consultant, Business Project Management

Portfolio/Project Manager and Communications Consultant

Role Summary:

This role plays a critical part in strategic execution within the Management Liability & Specialty planning unit.  As a portfolio manager, this associate is charged with tracking and monitoring the entire portfolio of work being done to support MLS across the organization.  As a project manager, this associate will manage and help to deliver projects being led out of the MLS Operations team.  In addition to these core responsibilities, this role also manages a variety of miscellaneous responsibilities related to effective communication within the MLS planning unit.

Key Character Traits:

• Strong relationship-builder
• Effective communicator
• Proactive
• Well-organized
• Able to create clarity from ambiguity

Primary Duties:

• Track, oversee, and report out on the portfolio of work being done in service of MLS (both within the planning unit and in other areas)
• Manage the set of projects being led by the MLS Operations team, including creation of standard project deliverables (charters, status reports, etc.)
• Assist with project deliverable creation (process mapping, training materials, etc.)

Secondary Duties:

• Facilitate communications within the MLS planning unit (newsletters, all-associate meetings, leadership connections, etc.)
• Maintain and update business continuity documentation
• Help manage MLS SharePoint sites
• Monitor and maintain MLSOps shared email account
• Liaise with Learning Resources to communicate associate development needs

Compensation grade G2

#LI-AS1

#LI-remote

Job Description Summary

We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Consultant, you'll manage projects to drive business objectives. You will identify and develop business process mapping and recommend and implement policies and procedures for new and existing business processes. You'll support the business administration functions for your assigned area.

Job Description

Key Responsibilities:

• Coordinates and prioritizes all aspects of projects, including: planning, communication, execution and completion.

• Develops and controls timelines, including regularly re-assessing risks, throughout project life. Revises project plans on an ongoing basis to maintain alignment with other projects and the business strategy.

• Coordinates business/systems unit resources to log issues, designs processes and implements solutions. Maintains awareness of customer and systems requirements and conforms to those requirements.

• Responsible for internal and external resource management, budgeting and cost containment.

• Provides mentorship and feedback to project team members. 

• Recommends and implements policies and procedures for new business processes and manages these processes upon completion of the project. Communicates process changes to impacted business units.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director or Officer. This is an individual contributor position. 

Typical Skills and Experiences:

Education: Undergraduate studies in business, mathematics or related field. 

License/Certification/Designation: Project Management Certification preferred.

Experience: Six years of work experience in project management. Business process mapping experience preferred.

Knowledge, Abilities and Skills: Strong knowledge of project management concepts and techniques. Working knowledge of business terminology, systems and data processing policies, practices and procedures. Knowledge of business-related systems concepts and requirements preferred. Strong relationship building skills. Outstanding project management skills. Strong negotiation and problem solving skills. Proven decision making skills for problem identification and selection of alternatives. Effective interpersonal skills. Ability to prepare technical reports and formal presentations. 

Other criteria, including leadership skills, competencies and experiences may take precedence. 

Staffing exceptions to the above must be approved by business unit Officer and Human Resources Officer.

Values: Regularly and consistently demonstrates Nationwide Values. 

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment; may be required to travel and work flexible hours.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 12/19/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.

The national salary range for Consultant, Business Project Management : $76,000.00-$156,000.00

The expected starting salary range for Consultant, Business Project Management : $84,000.00 - $126,000.00

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