Complaints Expert, Financial Ombudsman Service (FOS)

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍Remote, UK | 💰 Salary £28,000 - £32,000 (depending on the observed and evidenced performance displayed in the interview) + Benefits

Please note - We are looking for experienced Financial Ombudsman Services (FOS) Complaint handlers from a regulated industry, preferably Banking. We ask that you only apply if you have this experience.

Please reference any literature that you may refer to, as applications that are highly plagiarised and not your own work. e.g. ChatGPT, AI, will be declined.

About us:

At Monzo, we take great pride in our excellent working relationship with the FOS and we need your help in maintaining this high standard. 

This is an exciting opportunity for experienced handlers, if you enjoy getting to the bottom of difficult issues, are comfortable having challenging conversations and have Monzo’s and our customers’ interests at heart.

Our mission is to make money work for everyone, and while having a great app is part of that, we also pride ourselves on providing world-class support. By solving our customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better 💪

We know that things can go wrong sometimes, and you’ll be tasked with turning the situation around while providing crucial feedback to Monzo on how we can make things better.

About our Complaints team

Our Complaints function sits alongside our Customer Operations team to make sure we offer all our customers the best possible service, even when things go wrong. We embed empathy into our complaints process to turn distress into delight, and we’re looking for people to join our team who can help us drive this mission forward.

Have you written FOS case files? Do you enjoy investigating complex cases? Do you consider yourself an experienced complaint handler? This role is open to candidates who are …