Competitive and Market Intelligence Senior Manager - Virtual Office (New Jersey)

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys Cloud Services, Inc. seeks Competitive and Market Intelligence Senior Manager in Menlo Park, CA. **Telecommuting allowed for this position. 10% U.S. domestic travel required – infrequent international trips may arise.**

Job Description:  Co-create the market and competitive intelligence strategy. Create, refine and deliver on our research and intelligence strategy to win against our rivals in the new Customer Experience as

a Service Market - with agility, focus, integrity and scale. Stay abreast of market trends and activity. Use competitor announcements, news, personal relationships, financial and industry analyst reports and build a detailed understanding of key competitors' strategies, activities, and performance. Maintain a deep understanding of competitors' solutions, identifying strengths and weaknesses. Proactively make actionable recommendations and predictions for product management, marketing, sales, and the executive team. Support key corporate initiatives with market and competitive analyses. Assist sales, marketing & product with actionable competitive intelligence, talking points, tactics, and strategies to help win deals. Create and maintain competitive enablement materials such as battle cards, sales scenario guides, and market analysis documents. Measure and optimize. Help teams understand the impact of our intelligence. Identify patterns and share insights so we can quickly make data-driven decisions. Work with our partners in marketing, sales, product, business development, partners, industry analysts, consultants and more to understand our place in the market to communicate our competitive edge and help grow the company. **Telecommuting allowed for this position. 10% U.S. domestic travel required – infrequent international trips may arise.** (In general, this position requires 5 to 6 national trips per year, with each trip averaging 3-4 days (domestic, all within the U.S). International travel is required infrequently, with an average of one trip every two years. The nature of this business travel involves industry tradeshows and presenting at internal company events. Travel expenses are fully covered by the employer.)

Minimum Qualifications: The position requires a Master’s degree in Information Technology Management or related field plus one (1) year of experience in relevant occupation. Position requires any amount of experience in ALL of the following:

  • Experience in synthesizing technical, market, and competitive data to extract key insights tailored for stakeholders and diverse audiences.
  • Experience with business analysis techniques, including value chain analysis, encompassing comprehensive assessments of pricing strategies, distribution channels, and overall business operations.
  • Experience with Contact Center, CX market and WEM (Workforce Engagement) space
  • Experience in cloud-based platforms, APls and integrations

**Telecommuting allowed for this position. 10% U.S. domestic travel required – infrequent international trips may arise.**

Salary range: $151,736 to $201,736


This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$95,500.00 - $187,400.00


  • Medical, Dental, and Vision Insurance. 

  • Telehealth coverage

  • Flexible work schedules and work from home opportunities

  • Development and career growth opportunities

  • Open Time Off in addition to 10 paid holidays

  • 401(k) matching program

  • Adoption Assistance

  • Fertility treatments

More details about our company benefits can be found at the following link:

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.


Job Profile


North America


United States


401(k) matching program Adoption Assistance Collaboration Dental Development and career growth opportunities Empathy Fertility treatments Flexible work schedules and work from home opportunities Great benefits Great benefits and perks Independence Independence to make a larger impact Market-competitive salary Medical Medical, dental, and vision insurance Open Time Off Open Time Off in addition to 10 paid holidays Telecommuting allowed Telehealth coverage Vision


AI Business Analysis Business Development Cloud Competitive Intelligence Contact center CX Data analysis Market Analysis Market intelligence Research Strategy Sales

  • Analyze competitor strategies and performance
  • Co-create market and competitive intelligence strategy
  • Create and maintain competitive enablement materials
  • Identify patterns and share insights
  • Measure and optimize intelligence impact
  • Provide actionable recommendations to various teams
  • Stay abreast of market trends
  • Support corporate initiatives with analyses

1 year


Marketing Master's in Information Technology Management


10% U.S. domestic travel required Infrequent international trips may arise


America/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9