Community Engagement Specialist

Order Desk is a multi-channel order management app that empowers businesses by simplifying and automating order management. Our customers can range from new and established merchants in ecommerce, fulfillment companies managing stores for their clients, artists looking to scale their product offerings, and internationally recognized people and brands.

• We view customer support as essential to making a good product. We consider customer support vital in crafting a great product, so everyone supports our user base, ensuring we stay connected with customers and understand our product inside out.
• We are committed to diversity and inclusion. We are serious about everyone on our team feeling safe, comfortable, heard, and valued at work.
• We are self-funded. We are committed to growing responsibly and working creatively within the constraints of our progress. Our goal is to make a useful, accessible product based on our customers' needs, not investors' demands.
• We believe remote work is the future. Being a remote company allows us to connect to a team of people from all around the world. We also understand that each person has their unique approach to their workflow and we trust our employees to manage their own time within their set working hours while keeping in mind that Support does include time-sensitive work.
• We believe in quality, not quantity. We don’t use metrics or KPIs to measure the success of our teams. While productivity and response times are important, providing stellar support and empathy to our customers is the priority.
• We are generous. We teach and learn from each other daily. Decisions are often made collectively based on the wisdom and experience we each bring to the conversation.

About the Role

This is a temporary full-time Community Engagement Specialist position with the potential to become permanent. We anticipate a need for this role for at least one year.

As we’ve grown, so has our impact on our customers' journeys and the ecommerce industry. We’ve identified a need for someone who can help amplify how we support businesses navigating the ecommerce landscape. That’s where YOU come in!

You'll be the voice and face of Order Desk across social media, directly engaging with our partners and the wider ecommerce community. In this role, you’ll be active across multiple platforms, crafting content that resonates with a diverse audience—our customers, partners, businesses, industry professionals, and those just starting in ecommerce.

A significant part of your day will be spent engaging with the ecommerce community on social media and forums, building relationships with partners, and advocating for Order Desk in these spaces. You’ll moderate our online groups, ensuring that discussions remain respectful, productive, and aligned with our values.

Your creativity will come into play as you create and share video content for platforms like TikTok, Instagram Reels, LinkedIn, YouTube Shorts, Threads, and X, focusing on educating audiences about ecommerce automation and connecting them with Order Desk’s mission.

In addition to your external community-building efforts, you'll serve as a bridge between our customers and internal teams. By gathering valuable feedback from the community, you’ll ensure that insights are relayed to the appropriate teams—whether it’s support, engineering, or growth—helping us improve the customer experience and our services.

You’ll collaborate with various teams across the company to repurpose your social media content and findings into other resources like blog posts, technical guides, webinars, and more. Along the way, you’ll analyze community engagement data, identifying trends, issues, and opportunities to enhance both Order Desk's business operations and the broader ecommerce experience.

You'll report to the Growth Lead, who oversees marketing, partnerships, and overall company growth efforts, while also collaborating closely with other teams to help craft engaging content that attracts new customers, educates them, and helps them thrive in the ecommerce community.

About You

• You’re a natural connector who thrives on building relationships and interacting with people.
• Your tone of voice is warm, friendly, and encouraging—both in writing and speaking.
• Creativity comes naturally to you. You’re always coming up with new ideas and finding ways to bring them to life—even if the first method doesn’t work.
• You’re detail-oriented, and you make sure to double-check your work before hitting publish.
• Social media energizes you. You love following trends, learning the nuances and differences of each platform, and connecting with people online.
• You are tech-savvy and able to pick up new software and hardware with ease.
• You have a natural ability to understand and address customer and community needs with care and empathy.
• You are driven to overcome challenges and aren’t afraid to ask for help.
• You are self-motivated and can always find something to fill your time.
• The idea of working with a diverse, global team excites you—you love collaborating with people from all walks of life.
• You’re comfortable working during US business hours (Eastern Time).

Requirements

• At least 2+ years of digital community engagement
• A proven portfolio that displays an innate ability to create engaging, high-quality content for social media
• Excellent written and verbal communication skills in English, with the ability to connect authentically with a wide variety of people
• Proficiency in tools that allow basic mobile video editing, like CapCut, TikTok, iMovie, or other similar reputable applications
• Strong multitasking and project management skills to handle multiple platforms and initiatives

Preferred Skills

• Experience working in the ecommerce industry
• PR and Marketing experience
• Proficient in analyzing social media data and leveraging insights to drive strategic decision-making and actionable outcomes

Benefits

The salary for this role is $55,000 USD/year.

You will receive a technology fund to help you best set up your working environment. You will receive additional benefits like flexible time off, paid parental leave, and access to wellness and health services. If you live in the U.S you’ll have the option to contribute to a 401k plan.

We meet up once a year for a company retreat. So far we’ve been to the U.S., Mexico, and Vietnam!

To Apply

We value authenticity and encourage you to let your true voice come through. Instead of a cover letter, we've provided specific questions for you to answer honestly. This allows you to showcase your skills and experience in your own words, without relying on tools like AI to speak for you. We believe in the strength of human creativity and individuality. Let us know what sets you apart and why you're the ideal candidate for our team!

Please note: Candidates who are detected using AI tools will be disqualified.

There are a few steps to our application process:

1. Application Questions
2. Follow-Up Questions
3. Skills Test
4. Video Response
5. Interview(s)

If you are moved to the next round, we will contact you to let you know next steps.

This process usually takes a few weeks from start to finish, so our tiny hiring team appreciates your patience while we review each application. By the end of this process, we will follow up with everyone who applied.

*If you haven’t heard from us within two weeks, please get in touch with us!