Community and Customer Success Manager, Education (Remote)

WHO WE ARE:  

We are a producers playground, delivering music creators the tools they need to bring their ideas to life. With a massive, industry-leading catalog of licensed samples, paired with powerful AI, and access to affordable plugins and DAWs, Splice kicks sound discovery, inspiration, and creative output into overdrive. 

HOW WE WORK:  

At Splice, DISCO is a rallying cry for collaboration, accountability and unity within our organization; Direct, Inclusive, Splice Together, Creator Centric and Optimistic. Our shared success depends on our ability to support one another, work well together and communicate directly. By embracing flexibility and a unified approach, we can navigate anything that’s thrown at us. 

Splice embraces a culture of remote work. You’ll see your colleagues showing up from across the US and the UK. In order to keep us working well as a team, we have regular communication, including Town Halls, departmental All Hands and get-togethers.

When you join Splice, you join a network of colleagues, peers, and collaborators. Are you ready?

JOB TITLE: Community and Customer Success Manager, Education

LOCATION: REMOTE

THE ROLE: We are seeking a dynamic and driven Community and Customer Success Manager with strong sales acumen to join our team, a role that uniquely combines partner support, content creation, training facilitation, and community-building responsibilities. In this position, you will be essential to finding and ensuring our education customers achieve their goals and maximize the value of Splice. Our customers come in all shapes and sizes - educators, program directors, superintendents, IT leads, etc…all with students' best interests at their core. This role will build a community to drive new customers, guide customers through the onboarding process, develop engaging curricular content, and lead educational activations to empower our educators and students. As a part of this work you will be in charge of our feedback cycle - gathering feedback and learnings, maintaining self-serve resources, providing valuable insights to drive continuous product improvement, and identifying opportunities for growing Splice’s adoption in the classroom to contribute to the overall revenue growth of the Education program and Company.

WHO WE ARE:  

Splice is a creative platform for people who make music. Serious producers choose Splice Sounds to bring their ideas to life. A subscription to Splice inspires and accelerates creative success for digital music creators with an industry-leading catalog of sounds and samples and an …