Communications and Technical Writer

Leidos has an exciting opportunity for a Communications and Technical Writer to support our customer. The role is with the CACHE – Managed Infrastructure Service Provider (MiSP) contract for the Centers for Medicare and Medicaid Services (CMS). The position is based in Windsor Mill, MD (Baltimore), with current fully remote work and the requirement to come into the Leidos or CMS office as needed.

This contract supports CMS goals to deliver an efficient, easy-to-use hosting environment to migrate legacy applications from on-premises to the public cloud, to modernize existing applications for efficient use of infrastructure resources and integrate new applications into the environment. The program supports the entire application product lifecycle. The program operates to support the Application Development/Delivery Organization (ADO) agile cadence while providing a secure environment. The program also coordinates the Enterprise Operations Center (EOC) The program interacts with many application owners, providers, CMS stakeholders, and other contractors in a complex matrixed environment.

In managing a large and complex infrastructure environment, Leidos MiSP promotes a human-centered design (HCD) approach to enhance the customer experience. The program works proactively to engage with stakeholders and builds relationships towards excellent customer service and satisfaction. 

 
This is a new position and will add an important function to the program. This is an excellent opportunity for someone with proven communications, marketing and technical writing experience and exposure, and either direct experience in an IT environment or one that offers a grounding in how to translate complex information into useable and tangible communication deliverables. We are seeking a self-starter and problem solver, who is comfortable in a complex environment while building new relationships across a variety of established teams, and delivering written deliverables on time and to an excellent quality to advance the CMS mission.

The position will report to the Sr. Manager Communications, Knowledge, and Training on the end user (ECIS 2) program, which also supports the CMS customer, to build on established and expanding communication and technical writing best practices already successfully used with the customer. The position will also be accountable to the MiSP program manager, while also working directly with several other MiSP managers and team members on the contract.

The role is primarily focused on internal IT related communications and technical writing, bringing clear information, direction, and resources, focused on technical information, products, processes, and services. The Leidos focus is on providing a seamless IT development, implementation, adoption, …